Grameenphone Ltd Technology Stack

3CX is a software-based PBX solution with a cloud hosted option, offering users web conferencing, CRM integration, instant messaging, and native mobile apps.

AT&T is a US-based telecoms company, and the second largest provider of mobile services and the largest provider of fixed telephone services in the US.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya Aura Contact Center (AACC) is an all-in-one omnichannel contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Avaya Interaction Center software suite provides enterprise-class control of contact center communications across multiple channels: voice, video, email, Web chat, and IP telephony. It simplifies the management process, helping companies maintain high levels of service. Its open-standards-based architecture simplifies design, deployment, and maintenance, so businesses can easily integrate it with their own data, applications, and switching systems, as well as those of their partners.

Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly

Bandwidth offers a suite of API products for businesses and developers wanting to add voice calling, secured 2FA text messaging (SMS), MMS or emergency call connectivity to software and applications, while also accessing SIP trunking, routing, address verification and number porting services.

Campaign Monitor creates pixel-perfect designs with the drag-and-drop tools and uses powerful automation workflows to send relevant and personalized emails.

Akamai Technologies, Inc. is an American content delivery network and cloud service provider. Akamai's content delivery network is one of the world largest distributed computing platforms, responsible for serving between 15% and 30% of all web traffic.

Akamai is a content delivery network (CDN) services provider for media and software delivery, and cloud security solutions.

Apache JMeter™ application is OSS, a 100% Java application designed to load test functional behavior and measure performance

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

Docker Cloud allows IT Ops team to deploy & manage Dockerized applications, from single container apps to distributed microservices stacks to any infrastructure.

Drupal is an open source content management platform powering millions of websites and applications. Its built, used, and supported by an active and diverse community of people around the world.

GitLab is a web-based Git-repository manager with wiki, issue-tracking and CI/CD pipeline features, using an open-source license, developed by GitLab Inc.

Google Firebase is an application development platform for creating mobile and web applications.

Akamai mission is to make digital experiences fast, intelligent and secure. their intelligent edge platform surrounds everything, from the enterprise to the cloud.

Cisco Routers deliver virtualized applications and highly secure collaboration through the widest array of WAN connectivity at high performance that offers concurrent services at up to 75 Mbps.

Cisco 5500 Series controller is ideal for medium- to large-sized enterprise and campus deployments. The 5500 Series is part of the Cisco Unified Access Solution for next generation of wireless networking.

Cisco ASA Family of security devices protects corporate networks and data centers of all sizes. It provides users with highly secure access to data and network resources - anytime, anywhere, using any device.

Cisco Catalyst 4500 Series Switches enable Borderless Networks, providing high performance, mobile, and secure user experiences through Layer 2-4 switching investments. They enable security, mobility, application performance, video, and energy savings over an infrastructure that supports resiliency, virtualization, and automation. Cisco Catalyst 4500 Series Switches provide borderless performance, scalability, and services with reduced total cost of ownership (TCO) and superior investment protection.

Cisco Catalyst 6500 Series Switches are widely deployed campus backbone switches. They are optimized for Multigigabit Ethernet services to help you protect your network investment.

Cisco Catalyst switches bring wired and wireless together to help you drive digital transformation, enforce security, and simplify your network.

Cisco DWDM System is a suite of passive components used to build and augment dense wavelength division multiplexing (DWDM) networks.

Amazon Drive, formerly known as Amazon Cloud Drive, is a cloud storage application managed by Amazon. The service offers secure cloud storage, file backup, file sharing, and photo printing services.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

Apache Tomcat is an open source software implementation of the Java Servlet, JavaServer Pages, Java Expression Language and Java WebSocket.

Dell sells personal computers, servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players and also electronics built by other manufacturers. The company is well known for its innovations in sup...

Dell EMC Clariion is an entry-level to mid-range SAN disk storage arrays.

Dell EMC Disaster Recovery allows enterprises to copy backed-up VMs from their on-premise environments to the public cloud (AWS, Azure, etc.) for the orchestration and automation of DR testing, DR fail-over and failback of Tier 2 workloads to/from the cloud in a disaster scenario.

Dell EMC Hardware is a data management solutions and storage software suite designed for cloud environments. These products enable users to store, manage, protect, and analyze data in a multi-cloud environment, optimize IT infrastructure including servers, storage, data protection, converged and hyper-converged solutions as well as securely deploy applications on a public cloud.

Dell EMC TimeFinder software delivers point-in-time copies of volumes that can be used for backups, decision support, data warehouse refreshes, recovery from logical corruption, or any other process that requires parallel access to production data.

AMP is a way to build web pages for static content that render fast.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

Apache POI provides Java libraries for reading and writing files in Microsoft Office formats, such as Word, PowerPoint and Excel.

GIS software for creating maps, conducting spatial analysis and sharing intelligent visualizations.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

Brackets is a source code editor with a primary focus on web development

C# is a general-purpose, multi-paradigm programming language encompassing strong typing, lexically scoped, imperative, declarative, functional, generic, object-oriented (class-based), and component-oriented programming disciplines.

AutoCAD is computer-aided design (CAD) software that architects, engineers, and construction professionals rely on to create precise 2D and 3D drawings.

Google Sites is a free and easy way to create and share web pages.

Oracle Designer is a Computer-Aided Software Engineering (CASE) technology for modeling, designing and generating applications that are based on Oracle products

Teamwork is a cloud-based project management solution that provides businesses functionalities to manage different operations of a project.

Avaya Aura is an enterprise collaboration software.

Basecamp is a project management and daily task tracking application suitable for use by teams of all sizes, from freelancers and SMBs to large enterprises.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

Explore Excel. New data analysis tools help to track and visualize any data for greater insight, plus more ways to share company data.

Microsoft Exchange Server is an email, calendaring, contact, scheduling, and collaboration platform

Microsoft Office 365 provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint, OneNote, Publisher, Skype, OneDrive, Exchange Online, and more.

New Microsoft PowerPoint is cleaner and primed for use on tablets and phones, so client can swipe and tap their way through presentations. Presenter View automatically adapts to their projection set-up, and client can even use it on a single monitor.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Engage is a cloud-based messaging app for instant, 1 to 1 sales on the web.

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations.

Medallia is to Get feedback from customers directly and through social media. Recover customers at risk. Drive online reviews and testimonials. Identify and fix problem areas. Gain insights from powerful analytics. Create transparency with one system for the whole company.

Mobilize is an all-in-one membership management platform.

PHP Live Chat is a Premium live chat software with help desk feature. Used for ecommerce and providing amazing customer service.

Podium is a reputation management platform that manages reviews from multiple sites for increased visibility, improved operations, & better purchase decisions.

Avaya Contact Center Suite is all-in-one omnichannel contact center solution that can be used to efficiently serve customers whether they contact through diffrent modes using a single-agent desktop interface.

Force Management is a sales effectiveness consulting firm that helps B2B companies increase revenue and improve sales margins.

Odoo CRM is an open source & social CRM that track leads, close opportunities and get accurate forecasts.

Oracle CRM is customer relationship management system created by Oracle Corporation.

SAP CRM application is an integrated CRM that targets midsize and large organizations in all industries.

Siebel CRM helps in automating the sales and customer service operations of large corporations.

AWS IoT offers services for all layers of security, including preventive security mechanisms, like encryption and access control to device data, and a service to continuously monitor and audit configurations.

Cisco ASA Software delivers enterprise-class security capabilities for the ASA security family in a variety of form factors.

Cisco IronPort WSA is a web proxy that inspects and then either forwards or drops web traffic based on reputation filters or the outcome of inline file scanning.

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

Symantec provides cybersecurity software and services.

Wireshark is a network protocol analyzer for Unix and Windows.

Broadcom is a fabless semiconductor company that provides semiconductor and infrastructure software solutions for the wire-less and broadband communication industry.

Microsoft Access is a database management system that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-developmental tools.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Microsoft SQL Server 2000 is a relational database system which was released in 2000.

Microsoft SQL Server 2008 is a relational database system which was released in 2008.

Microsoft SQL Server Analysis Services, SSAS, is an online analytical processing (OLAP) and data mining tool in Microsoft SQL Server.

Oracle 10g is the first database designed for enterprise grid computing, the most flexible and cost effective way to manage information and applications

Oracle8i is a small footprint Java-enabled database that brings enterprise applications to mobile devices such as laptops, handheld computers, PDAs.

Business Intelligence Discoverer is an intuitive ad-hoc query, reporting, analysis, and Web-publishing tool that empowers business users at all levels of the organization to gain immediate access to information from data marts, data warehouses, online transaction processing systems and Oracle E-Business Suite.

Crazy Egg analyzes web visitor behavior using heat mapping technology to discover where people scroll and click on their website.

Ericsson IoT platform is a simple, global ecosystem that helps you turn business concepts into realities, and boost your efficiency, productivity and ultimately, your profitability.

Facebook Pixel helps organizations measure customer actions, build audiences and unlock optimisation tools. Facebook pixel is a snippet of JavaScript code that allows you to track visitor activity on your website.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Google Data Studio turns data into informative dashboards and reports that are easy to read, easy to share, and fully customizable.

Google Translate is a multilingual neural machine translation service developed by Google, to translate text, documents and websites from one language into another.

Microsoft Power BI converts data into rich interactive visualizations, utilizing business analytics tools to share dashboard-based insights across all devices.

Coupa is a powerful expense management software application that works across the organization.

Ericsson Billing is a convergent billing solution for telecoms that combines an unrivalled combination of out-of-the box features and high configurability.

Oracle E-Business Suite provides solutions that enable organizations to make better decisions, reduce costs, and increase performance.

Oracle Enterprise Performance Management Cloud delivers market-leading applications for companies of all sizes and helps drive predictable performance, report with confidence, and give more people access to EPM processes.

Oracle ERP Cloud is a software as a service, SaaS, solution for businesses to control and manage multiple facets of their business. The ERP cloud offering provides management for their accounting, procurement processes, projects and more throughout the company.

Oracle Fusion consists of Application for Enterprise Resource Planning, Supply Chain Management.

Oracle Hyperion Financial Management is a comprehensive, Web-based application that delivers global financial consolidation, reporting and analysis in a single, highly scalable software solution.

Oracle Hyperion Planning is a centralized, Microsoft Office and Web-based planning, budgeting and forecasting solution

Facebook is a social networking site that makes it easy for people to connect and share with family and friends online.

Facebook Business gives the latest news, advertising tips, best practices and case studies to meet the business goals.

Facebook pixel is a snippet of JavaScript code that allows customers to track visitor activity on their website.

Google AdWords lets create ads that appear in Google search results for certain keywords in certain regions, driving more qualified traffic to their website.

Google Optimize is a free website optimization tool that helps online marketers increase visitor conversion rates and overall visitor satisfaction by continually A/B testing different combinations of website content.

Google Tag Manager helps marketers control the end-to-end process of adding website tags.

Google Web Toolkit (GWT) is an open-source set of tools that allows web developers to create and maintain JavaScript front-end applications in Java.

Hootsuite is a social media marketing tool for businesses to manage, schedule & track the engagement of their social content across all social media profiles.

inFlow Inventory is a Windows and Microsoft SQL based inventory management system suitable to the needs of mid-sized and large enterprises.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

Oracle Banking help Banks to transform their business models by streamlining and automating business processes. Also adopting new distribution strategies and implementing key enterprise services.

Oracle Business Process Management is a complete set of tools for creating, executing, and optimizing business processes.

Oracle Mobile Supply Chain is a supply chain management solution designed for manufacturing industries.

Oracle Sourcing is one of E-Business suite applications, suppliers and supplier users must register with the system.

Rent Manager is a property management software that combines all the features you need to run your business into one integrated into one.

Wise Systems is an Autonomous Dispatching and Routing solution that empowers operations teams and drivers to improve fleet efficiency and customer service, seamlessly adapting to the everyday challenges they encounter.

JUnit is a unit testing framework for the Java programming language. JUnit has been important in the development of test-driven development, and is one of a family of unit testing frameworks which is collectively known as xUnit that originated with SUnit.

Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.

Oracle EBS is an integrated set of business applications for automating Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Supply Chain Management (SCM) processes within organizations.

Oracle Project Management is an Oracle technology that helps to improve project delivery and increase profits as a single, intelligent solution that manages projects across the enterprise and connects them with finance, HR, and operations.

Oracle Retail helps retailers to better anticipate customer demand, simplify operations, and inspire associates and consumers alike.

ProcessMaker is an open source business process management (BPM) and workflow management solution

Oracle SOA Suite provides a comprehensive suite of components for developing, securing, and monitoring service-oriented architecture (SOA).