Glenna Williams Email & Phone Number
Vice President of Customer Success @ ResultsCX
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Glenna Williams Location
- Anna, TX, US
Glenna Williams Work
- Vice President of Customer Success @ (May 2026 - Present)
- Senior Director of Customer Success @ (September 2021 - May 2026)
- Site Director @ (January 2020 - September 2021)
- Vice President of Contact Center Management @ (April 2018 - December 2019)
- Director Site Operations @ Sykes Enterprises, Incorporated (June 2017 - April 2018)
- Vice President @ (June 2014 - June 2017)
- Site Director @ (March 2013 - June 2014)
- Vice President of Operations @ (March 2011 - March 2013)
- Director @ (February 1999 - February 2011)
- 92A @ (January 1994 - January 1998)
Glenna Williams Education
- Troy University
Buisness Management
2002-2004 - DeVry University 2001-2002
Glenna Williams Skills
- Call Centers
- Contact Centers
- Workforce Management
- Inbound Marketing
- Customer Experience
- Outsourcing
- Telemarketing
- Customer Satisfaction
- Vendor Management
- Service Delivery
- Performance Management
- Team Management
- Operations Management
- CRM
- Process Improvement
- Account Management
- Avaya
- Technical Support
- Telecommunications
- Management
- Leadership
- COPC
- Call Center Development
- Offshoring
- Troubleshooting
- Team Leadership
- Six Sigma
- Contact Center Operations
- Training
- Capacity Planning
- Employee Engagement
- IEX
- Sla
- Business Process Improvement
- Contact Center Management
- Change Management
- Recruiting
- Quality Assurance
- Customer Relationship Management (CRM)
- Customer Relationship Management Crm
- Public Speaking
- Business Development
- Microsoft Office
- Marketing
- Business Process
- Contact Center
- Customer Relationship Management
Glenna Williams Summary
- Glenna Williams, based in Anna, TX, US, is currently a Vice President of Customer Success at ResultsCX. Glenna Williams brings experience from previous roles at ResultsCX, ContactUS Communications and Sykes Enterprises, Incorporated. Glenna Williams holds a 2002 - 2004 Buisness Management @ Troy University. With a robust skill set that includes Call Centers, Contact Centers, Workforce Management, Inbound Marketing, Customer Experience and more. Glenna Williams has 4 emails and 3 mobile phone numbers on RocketReach.
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