CrossCom Information

CrossCom provides technology support solutions for companies with store infrastructures in retail, grocery, restaurant, and similar environments. We apply best practices, developed and refined over 40 years, to create services and governance processes that result in measurable and repeatable business improvements and value. With an unconditional commitment to our customers’ success, our dedicated team continually innovates to optimize our services, systems, operations, and processes to deliver the best solutions possible for the customers and industries CrossCom serves. CrossCom's differentiators are: Our people who are dedicated to creating and delivering innovative solutions that provide continuous improvement and value to customers and industries CrossCom serves A tenured team who leads the organization with a commitment to the company’s long-term viability, team members’ individual growth and accomplishments, and the success of the customers and industries CrossCom serves Accountability – ownership of issues, their risks and consequences, and the complete creation and delivery of the best possible service and support solutions to solve issues and create measurable and repeatable improvements and value Innovation – continuous creation of industry thought leading solutions, systems, operations, and processes that provide real, measurable and repeatable customer and industry value, including a variable field service network, an adaptive sourcing model, and predictive data analyses and support The only field service technician network completely staffed by local vendor partners’ W-2 employees who average 12+ years of serving CrossCom clients A leadership team comprised primarily of former military personnel who are committed to employing veterans directly and through the variable field service network