Contaque Information

CONTAQUE™ | Redefining Customer Experience with AI-Driven Omnichannel Solutions CONTAQUE™ is a trusted leader in Contact Center, Telecommunication and CX Solutions, empowering businesses with AI-powered, omnichannel communication platforms that seamlessly integrate across voice and digital channels, while delivering next-gen capabilities designed for scalability, compliance, and customer satisfaction. What We Offer: Omnichannel Engagement: Voice, Email, SMS, WhatsApp, Webchat & Social Media AI-Powered Solutions: Chatbots, Voicebots, WhatsApp Bots for 24/7 automated support Advanced Analytics: Speech & Sentiment Analytics for 100% interaction insights Contact Center Solutions: Predictive dialing, Reporting, Digital voice recording, Automatic call distribution (ACD) and IVR. AICX Platform: Single interface for call Center operations and AI tools which includes : - Unique Maker-Checker Concept: Ensuring compliance and governance - Screen Recording: Enhanced QA and training capabilities - Clicker Agent: Secure, mobile-first field agent solution - Ticketing & Workflow Automation: Streamlined query resolution and SLA management - Custom Integrations: CRM, APIs, and third-party tools for complete flexibility Why Choose CONTAQUE™? ✔ Over 20 years of industry expertise ✔ 1500+ satisfied customers | 85,000+ seats deployed globally ✔ Cloud & On-Premise deployments