UnifyCX is a future-ready, next-generation customer experience platform that fuses the best of human expertise with advanced AI technology. Formed through GlowTouch’s strategic acquisition of Collective Solution, UnifyCX offers a comprehensive suite of customer experience management tools designed to enhance every stage of the customer journey. With a global presence and a commitment to innovation, UnifyCX is redefining what it means to deliver exceptional customer service. As a certified NMSDC Minority Business Enterprise (MBE), we take pride in our diverse workforce. To learn more about how we can help you achieve your business goals, visit www.unifycx.com or email info@unifycx.com.
| Website | https://www.unifycx.com |
| Employees | 1,512 (35 on RocketReach) |
| Founded | 2002 |
| Address | 9931 Corporate Campus Dr Suite 1400, Suite 1400, Louisville, Kentucky 40223, US |
| Phone | +504 2550-5201 |
| Industry | Outsourcing and Offshoring Consulting, Crowdfunding, First and Third Party Collections, Financial Services, Call-cutting, Telephone and Employment Verifications, Skip-Tracing, Back Office Support, Pre-Legal and Post-Judgment Collection, Legal Document Preparation |
| Keywords | Customer Experience Platform, Customer Experience Solutions, Customer Service Software, Ai Customer Service, Customer Support Technology, Customer Success Platform, Cx Transformation, Omnichannel Cx, Customer Engagement Platform, Contact Center Ai, Cx Analytics, Cx Automation, Customer Journey Mapping, Conversational Ai |
| Competitors | Concentrix, Genpact, Teleperformance, Alorica, Sykes El Salvador, VXI Global Solutions, LLC, TTEC, Arvato, Hinduja Global Solutions PH, Sitel UK & Ireland +39 more (view full list) |
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Will Fugette is the Vice President Client Success & Service Quality of Collective Solution.
35 people are employed at Collective Solution.
Collective Solution is based in Louisville, Kentucky.
Top Collective Solution Employees
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Bernie Luminga Etcobanez
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Quality Assurance Quality Control at Collective Solution
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