Callstream Information

Founded in 1999, Callstream provides professional cloud-based call management technologies to 800+ small and medium businesses in the UK insurance, financial services, travel, and retail markets. Since our merger with CopperTree in 2021, we offer our customers our multi-channel helpdesk, Kayako, that brings together your live webchat, email, Facebook, Twitter, and Instagram conversations all in one place. Our customers are increasingly turning to cloud-based solutions to increase capacity and enhance functionality without having to commit to expensive infrastructure costs. Over the last 18 years, Callstream has established a reputation for delivering bespoke, highly effective, integrated call management solutions. Our modular call management platform has been developed over many years of experience working with some of the UK’s best-known companies. Callstream is tried and tested: we serve millions of calls per month to deliver real advantage to your business. Callstream Products and Services include: VAULT PCI DSS Secure telephone payments. Achieve PCI Level 1 compliance. NUCLEUS Call management platform. Telecoms technology that puts you in control. TRAC Contact Centre Resource management. Contact centre to agent visibility. MIDAS Smart outbound dialler. Increase sales and improve customer service. WEBTRACE Web to call tracking. Optimise online marketing spend and track sales.