Call Design Technology Stack

ActiveOps is a provider of workforce management solutions to large organisations in financial services, BPOs and healthcare.

Aspect EQ Workforce Management is an online solution for call center supervisors requiring accurate staff resource forecasting with remote self service access.

Aspect provides a full suite of workforce optimization solutions.

Alexa is a competitor intelligence and website analytics software that provides actionable SEO insights based on a sample of data from the web. Alexa enables users to view audience demographics, engagement, traffic trends, keyword research, traffic sources, and website comparisons.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Amazon CloudFront is a content delivery web service.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

WP Rocket offers a caching plugin for Wordpress.

Cloud based storage systems by AWS.

Mimecast Email Continuity ensures continuity when primary email systems are offline, and customizable thresholds let administrators monitor inbound and outbound email.

Paydirt is an time tracking and invoicing software made for browser-based freelancers and small businesses. It keeps track of who they're working for so that they don't have to.Paydirt is currently integrated with chrome and firefox, and will prompt they to track time based on the websites they're using and the emails they write.

Aspect Software is a leading provider of integrated omni-channel customer engagement, contact center, and workforce optimization software for midsize businesses and enterprises.

CallMiner is a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from customer interactions.

Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Gravatar is a service for providing globally unique avatars and was created by Tom Preston-Werner. It is owned by Automattic, having integrated it into their WordPress.com blogging platform.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

jQuery is a cross-platform JavaScript library designed to simplify the client-side scripting of HTML. It is free, open-source software using the permissive MIT License. Web analysis indicates that it is the most widely deployed JavaScript library by a large margin.

Perfect library for adding search, sort, filters and flexibility to tables, lists and various HTML elements. Built to be invisible and work on existing HTML.

Moment.js is a free and open source JavaScript library. The library is a wrapper for the object making the object a whole lot easier to work with. the problem with JavaScripts object isnt the functionality it brings; its just extremely cumbersome to use as a developer.

PhoneGap is a free and open source framework that allows you to create mobile apps using standardized web APIs for the platforms.

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

Google Calendar is an get a button on its browser toolbar that they can easily click to see upcoming events from google calendar, without ever leaving their page. And if they are on sites that have special events encoded, it can click the button to instantly add events to they calendar.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Calabrio Call Recording is a software enabling digital businesses to monitor & record all calls & analyze data, to improve the customer experience & control quality.

Genesys is an multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster.

CA View is software that runs on the mainframe to gather, store, and print reports.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Event management and registration

Google Tag Manager helps marketers control the end-to-end process of adding website tags.

Twitter is a microblogging and social networking service on which users post and interact with messages known as "tweets".

Yoast offers plugins to improve SEO and optimize web sites and blogs.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

Netregistry offers domain names and web hosting plus extras services like web design, SEO, PPC, website security and email marketing.

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

Squarespace is a SaaS-based Content Management System (CMS) offering a website builder, blogging platform and hosting service.