Andy Phelan Email
Head of Planning Operations and Transformation @ Diligenta - a subsidiary of Tata Consultancy Services
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Andy Phelan Location
- Leeds, Leeds, United Kingdom
Andy Phelan Work
- Head of Planning Operations and Transformation @ (April 2022 - Present)
- Operations Outsourced Transformation Lead @ (January 2021 - April 2022)
- Senior Relationship Manager @ (December 2018 - January 2021)
- Operations Director @ (January 2017 - December 2018)
- Head of Portfolio Operations @ (April 2016 - January 2017)
- General Manager @ (September 2014 - April 2016)
- Operations Manager @ (June 2013 - September 2014)
- South Africa Sales Coach and Reception Team Leader @ (March 2013 - June 2013)
- Multiple on Trade and Off Trade Credit Control Leader @ (August 2011 - March 2013)
- Multi Regional Credit Control Leader @ (September 2010 - August 2011)
- Customer Experience Leader @ (April 2008 - September 2010)
- Financial Compliance and Quality Leader @ Capita Customer Management (August 2007 - April 2008)
- Collections Team Leader @ (July 2006 - August 2007)
- Collections Advisor @ (January 2005 - July 2006)
- Double Glazing Window Fitter @ various (September 1999 - February 2006)
Andy Phelan Education
- LEEDS METROPOLITAN UNIVERSITY - Leeds
Degree (Business Management)
2008-2010 - GARFORTH COMMUNITY COLLEGE - Leeds
8 GCSE's (Grade; C including Maths and English)
1994-1999
Andy Phelan Skills
- Quality Analysis
- Efficiency Improvements
- Motivating/Coaching/Developing People
- Cost Reductions
- Financial Compliance
- Bad Debt Reduction
- System Migrations
- Leading through change
- Stakeholder Analysis
- Leadership
- Quality Control
- Performance Improvement
- Management
- Sales
- Financial Regulation
- New Business Development
- System Migration
- Coaching
- Customer Experience
- Customer Service
- Credit
- Relationship Management
- Call Centers
- Financial Risk
- Performance Management
- Outsourcing
- Team Management
- Contact Centers
- Stakeholder Management
- Forecasting
- Financial Services
- Operations Management
- Business Process Improvement
- Account Management
- Process Improvement
- Change Management
- Customer Satisfaction
- BPO
- Service Delivery
- Workforce Management
- Business Transformation
- Team Leadership
- Strategy
- Employee Engagement
- Microsoft Office
- Marketing
- Training
- Financial Analysis
- Business Strategy
Andy Phelan Summary
- Andy Phelan, based in Leeds, Leeds, United Kingdom, is currently a Head of Planning Operations and Transformation at Diligenta - a subsidiary of Tata Consultancy Services. Andy Phelan brings experience from previous roles at Aviva and Capita Customer Management. Andy Phelan holds a 2008 - 2010 Degree in Business Management @ LEEDS METROPOLITAN UNIVERSITY - Leeds. With a robust skill set that includes Quality Analysis, Efficiency Improvements, Motivating/Coaching/Developing People, Cost Reductions, Financial Compliance and more. Andy Phelan has 1 emails on RocketReach.
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