Alexander Vasilev Email
Continuous Improvement Manager @ Capita Experience
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Alexander Vasilev Location
- Sofia, BG
Alexander Vasilev Work
- Continuous Improvement Manager @ (April 2026 - Present)
- Chief Operating Officer @ (November 2024 - April 2025)
- Service Delivery Lead @ (December 2020 - May 2024)
- Senior Operations Manager EMEA | APAC | Global B2B @ (February 2018 - November 2020)
- Service Delivery Manager EMEA @ (May 2016 - February 2018)
- Regional Director of Operations @ (April 2015 - May 2016)
- Call Centre Manager @ (January 2013 - March 2015)
- Retail Manager and Trainer @ (September 2011 - December 2012)
- Supervisor @ (March 2010 - August 2011)
- Call Centre Agent @ (October 2008 - March 2010)
Alexander Vasilev Education
- New Bulgarian University
Master of Business Administration (M.B.A.) (Business, Management, Marketing, and Related Support Services)
2012-2015 - Academy of the Ministry of Interior
Bachelor (Combating Crime and Maintaining Public Order)
2006-2010 - 56 High School Konstantin Irechek
Advanced Study in English (English Language School)
2001-2005
Alexander Vasilev Skills
- Analysis
- Analytical Skills
- Budgets
- Business Continuity
- Business Continuity Planning
- Business Process Improvement
- Business Requirements
- CRM
- Call Centers
- Change Management
- Client Relations
- Client Requirements
- Coaching
- Communication
- Continuous Improvement Culture
- Continuous Process
- Customer Experience
- Customer Interaction
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Success
- Customer Support
- Direct Marketing
- Exceeding Targets
- Financial Performance
- Forecasting
- Inbound Lead Generation
- Internal Controls
- Key Account Management
- Key Performance Indicators
- Leadership
- Lean Process Improvement
- Management
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Multitasking
- Negotiation
- Organization Skills
- P&L Management
- Presentations
- Problem Solving
- Process Improvement Analysis
- Project Management
- Project Management Software
- Quality Improvement
- Relationship Building
- Relationship Development
- Resource Allocation
- Retail
- Sales
- Sales Management
- Sales Planning
- Sales Processes
- Service Delivery
- Six Sigma
- Spoken English
- Succession Planning
- Team Leadership
- Team Management
- Telemarketing
- Training
- Voice of the Customer
- Marketing Management
- Customer Relationship Management Crm
- Customer Relationship Management
Alexander Vasilev Summary
- Alexander Vasilev, based in Sofia, BG, is currently a Continuous Improvement Manager at ellioCX. Alexander Vasilev brings experience from previous roles at Nostro Bulgaria Ltd, Accenture Bulgaria and TTEC. Alexander Vasilev holds a 2012 - 2015 Master of Business Administration (M.B.A.) in Business, Management, Marketing, and Related Support Services @ New Bulgarian University. With a robust skill set that includes Analysis, Analytical Skills, Budgets, Business Continuity, Business Continuity Planning and more. Alexander Vasilev has 2 emails on RocketReach.
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