Ahm Support Information

AHM is also offering discounts for creating ideal support conditions. If you're easier to support, we'll help reduce your costs. $200.00 "Easy-Support" discount [annually] for maintaining an "open" broadband connection. In order to qualify you must either have established a static IP, or else a dynamic IP account such as can be obtained through no-ip.com. We must also be provided with sufficient login id/password information that we can access your system on demand without any form of special invite, need to contact a staff member, need to activate host access software, internet, etc. We must also be able to remotely access your server and not simply a workstation alone. This can be accomplished through a VNC gateway if desired*. *Note: A large number of existing HotelManager customers already meet these requirements. This means an automatic discount for many AHM customers. For everyone else this serves as an incentive to create an environment where we can most effectively support you. What are the payment options? The majority of AHM customers are currently paying their support and maintenance fees annually, and so we will continue to offer this as our default method. Semi-annual or Quarterly payment options will be available to customers who want it, but at an additional cost of 10% and 20%, respectively. You can specify one of these alternate payment options by contacting our accounting department. Each year you will receive an email in the form of an electronic invoice, which you will be able to review, print and send with your payment. Payments are currently being accepted by check. We will also send you a copy of your invoice by mail. What do I need to do to renew my support agreement? The first step is to use the Contact link located at the top of this page this shows us that you are interested in another year of support with us. It also allows us to update our contact information for your property. From there we will provide you with the specific cost for supporting your AHM system, answer any ...