Zonka Feedback Information

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses listen to their customers across every channel, analyze feedback in real time, and take action to improve experiences. From digital journeys and product feedback to frontline and support interactions, Zonka Feedback empowers teams to understand customer sentiment, reduce churn, and drive growth. With powerful yet easy-to-use surveys for NPS, CSAT, CES, and more, businesses can run both transactional and relationship programs. Feedback can be captured across Email, SMS, WhatsApp, Web, In-App, In-Product, Kiosks, and Offline channels. Zonka Feedback integrates seamlessly with leading CRM, Helpdesk, and Marketing tools like Salesforce, HubSpot, Intercom, and Zendesk—triggering surveys, syncing scores, and giving teams a complete 360° view of the customer journey. Our AI Feedback Intelligence unifies experience signals from tickets, chats, reviews, calls, social platforms, and surveys—sources that are often siloed—into one platform. With advanced Thematic Analysis, Sentiment & Impact Scoring, Entity Recognition, and Ask AI, teams instantly know what’s working, what’s broken, and where to focus efforts. Zonka Feedback simplifies closing the loop with a centralized inbox, case management, reputation management, automation, and real-time alerts. This ensures feedback is routed to the right teams, follow-ups happen instantly, and businesses can engage detractors proactively—turning negative experiences into opportunities for loyalty.