Zhen Chen Email
Director of Operational Excellence,Training and People @ Kevito Group
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Zhen Chen Location
- Toronto, ON, CA
Zhen Chen Work
- Director of Operational Excellence,Training and People @ (January 2024 - Present)
- Head of People and Culture @ (May 2022 - July 2024)
- Head of Operational Excellence @ (May 2021 - May 2022)
- Head of Operations @ (July 2019 - May 2021)
- Training and Standard Manager @ (December 2014 - June 2019)
- Store Manager @ (December 2014 - July 2016)
Zhen Chen Education
- University of Toronto Scarborough
Bachelor of Arts - BA (City/Urban, Community and Regional Planning)
2012-2016
Zhen Chen Skills
- Attention to Detail
- Business Process Improvement
- Change Management
- Client Onboarding
- Continuous Improvement
- Customer Satisfaction
- Customer Service Training
- Data Analysis
- E-Learning
- Employee Engagement
- Food and Beverage Operations
- Franchise Management
- Inventory Management
- Learning Management Systems
- Menu Engineering
- New Store Openings
- Operational Efficiency
- Operational Excellence
- Operational Strategy
- Operations Management
- Organizational Culture
- Organizational Leadership
- P&L Management
- People Development
- People Management
- Planning Budgeting & Forecasting
- Preventive Maintenance
- Process Simplification
- Project Management
- Quality Assurance
- Quality Control
- Recipe Development
- SQL
- Staff Development
- Standard Operating Procedure (SOP)
- Strategic Leadership
- Streamlining Operational Processes
- System Deployment
- Tableau
- Training & Development
- Training Program Design
Zhen Chen Summary
- Zhen Chen, based in Toronto, ON, CA, is currently a Director of Operational Excellence,Training and People at Kevito Group. Zhen Chen brings experience from previous roles at Kevito Group and Chatime Canada. Zhen Chen holds a 2012 - 2016 Bachelor of Arts - BA in City/Urban, Community and Regional Planning @ University of Toronto Scarborough. With a robust skill set that includes Attention to Detail, Business Process Improvement, Change Management, Client Onboarding, Continuous Improvement and more. Zhen Chen has 1 emails on RocketReach.
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