Yahia Shawkat Email
Senior Sales Executive - Arabian Adventures @ Emirates Group
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Yahia Shawkat Location
- Dubai, AE
Yahia Shawkat Work
- 2021 -now Senior Sales Executive - Arabian Adventures @
- 2017 -now Stock and Future Market Trader @ Self-employed
- 2017 -2021 Customer Service Team Lead @
- 2015 -2017 GHS Airport Operation @
- 2014 -2015 Quality Control @
- 2008 -2014 Store Owner @ Video Games Store Owner (Xbox and Playstation)
- 2012 -2014 Team Manager @ Stream Global Services
- 2011 -2012 Team Leader @
Yahia Shawkat Education
- Ain Shams University
Bachelor's degree (French Language and Literature)
2003-2007 - Lycée Bab El Louk
Bachelor of Education (B.Ed.) (French Language and Literature)
2004-2007
Yahia Shawkat Skills
- BPO
- Call Centers
- Contact Centers
- Workforce Management
- Team Management
- Service Delivery
- Outsourcing
- Customer Experience
- Sla
- Soft Skills
- Customer Satisfaction
- Performance Management
- Call Center Development
- Team Leadership
- Avaya
- Offshoring
- Telemarketing
- Customer Service
- Management
- Technical Support
- Operations Management
- Training Delivery
- Training
- Teamwork
- Coaching
- Performance Appraisal
- Time Management
- CRM
Yahia Shawkat Summary
- Yahia Shawkat, based in Dubai, AE, is currently a Senior Sales Executive - Arabian Adventures at Emirates Group. Yahia Shawkat brings experience from previous roles at Self-employed, Emirates Group, dnata and Cupola Teleservices (CTS). Yahia Shawkat holds a 2003 - 2007 Bachelor's degree in French Language and Literature @ Ain Shams University. With a robust skill set that includes BPO, Call Centers, Contact Centers, Workforce Management, Team Management and more. Yahia Shawkat has 1 emails on RocketReach.
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