Cupola Teleservices is the UAE’s first and largest outsourced contact center services provider. Over 25 years ago, we set up the first outsourced contact center business in the region. The concept was so new that the idea had to be pitched to the authorities to get a business license. Today, we provide contact center outsourcing across all communication channels (not just voice), including email, chat, WhatsApp, social media and other digital channels. We also offer all of the value-added services around the contact center: technology, consulting, training and staffing. Our consulting includes implementing international and government quality standards such as the Global Star Rating System (7 Stars), Dubai Model for Government Services and ISO 18295.
View Top Employees from Cupola Teleservices (Cupola)Website | https://www.cupolagroup.com/ |
Revenue | $7 million |
Employees | 507 (370 on RocketReach) |
Founded | 1998 |
Technologies |
JavaScript,
HTML,
Google Analytics
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Industry | Outsourcing and Offshoring Consulting, Information & Document Management, Contact Centre Services, Business Services, Business Process Outsourcing (BPO), Facility Management, Human Resource Management |
Web Rank | 3 Million |
Keywords | Customer Service, Omnichannel Contact Center, Call Center, Business Process Outsourcing, Contact Center, Quality Assurance, Training |
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The Cupola Teleservices (Cupola) annual revenue was $7 million in 2024.
Sajjad Hamid is the Chief Commercial Officer of Cupola Teleservices (Cupola).
370 people are employed at Cupola Teleservices (Cupola).