Xima Software Information

You run a contact center. You need to know what is happening on every call, chat and callback, and act on it while it still matters. Xima gives small and mid-sized teams a cloud platform with AI built in. You get real-time wallboards, skills-based routing, queue callback, web chat and reporting that shows why a metric moved. Xima AI Insights and Auto QA help you coach with facts, not samples. Teams in healthcare, financial services, transportation, field services, and more use Xima. Value-added resellers bring the platform to their customers. Follow this page for contact center benchmarks, customer results, and product news.