Wayne Norton Email
Senior Customer Service Workforce Planning Manager @ Sovereign Housing Association
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Wayne Norton Location
- England, United Kingdom
Wayne Norton Work
- Senior Customer Service Workforce Planning Manager @ (May 2021 - Present)
- Owner and Director @ W Norton Consulting Limited (March 2015 - Present)
- Business Planning Partner (FTC) @ (April 2016 - November 2020)
- Commercial Planner SME (Contract) @ (February 2016 - March 2016)
- Workforce Manager (Contract) @ (March 2015 - July 2015)
- Planning Specialist @ (December 2014 - February 2015)
- Resource Planning Manager @ (July 2012 - July 2014)
- Advanced Resource Planning Analyst @ (September 2008 - June 2012)
- Resource Planning Manager - Partnerships @ (November 2006 - August 2008)
- Callcentre Analyst @ (January 2001 - December 2005)
Wayne Norton Education
- LSU Southampton
Southampton Uni BA Comb Hons (History & Politics)
1994-1997 - Blatchington Mill, Hove 1987-1994
Wayne Norton Skills
- Contact Centers
- Workforce Management
- Resource Management
- Service Delivery
- Stakeholder Management
- Call Centers
- ERP
- Project Delivery
- Customer Experience
- Change Management
- Performance Management
- Outsourcing
- Business Analysis
- Management
- Team Management
- Employee Relations
- Strategy
Wayne Norton Summary
- Wayne Norton, based in England, United Kingdom, is currently a Senior Customer Service Workforce Planning Manager at Sovereign Housing Association. Wayne Norton brings experience from previous roles at W Norton Consulting Limited, Hastings Direct, Daily Mail and Friends Life UK. Wayne Norton holds a 1994 - 1997 Southampton Uni BA Comb Hons in History & Politics @ LSU Southampton. With a robust skill set that includes Contact Centers, Workforce Management, Resource Management, Service Delivery, Stakeholder Management and more. Wayne Norton has 2 emails on RocketReach.
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Top Sovereign Housing Association Employees
Alexia Evans
Chief People and Transformation officer
Weston-super-Mare, GB
Mark Lewis
Head Of Operations
Oxford, GB
John Glendon
Head of Product Engineering
Cirencester, GB
Sean Gallagher
Head of Development Finance
London, England, GB
Gareth King
Head of Product Management
London, England, GB
Neil Dawson
IT Service Manager
Chandler's Ford, GB
Lisa Tiley
PA to Chief Executive and Chief Financial Officer
United Kingdom
Jim Dyer
Construction and Technical Director
Bristol, England, GB
Tunisa Tanner
Talent Acquisition Specialist
Basingstoke, GB
Audrey Lloyd
Head of Data and Analytics
Newbury, GB
Amanda Harris
Head of Risk and Insurance
Basingstoke, GB
Graeme Gilbert
Tax, Treasury and Corporate Finance Director
Henley-on-Thames, GB
Leonel Vladar
Technical Manager
London, GB
Lisa Brown
Customer Income Adviser
Ryde, GB
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