Wayne Norton Email
Senior Customer Service Workforce Planning Manager @ Sovereign Housing Association
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Wayne Norton Location
- England, United Kingdom
Wayne Norton Work
- 2021 -now Senior Customer Service Workforce Planning Manager @
- 2015 -now Owner and Director @
- 2016 -2020 Business Planning Partner (FTC) @
- 2016 -2016 Commercial Planner SME (Contract) @
- 2015 -2015 Workforce Manager (Contract) @
- 2014 -2015 Planning Specialist @
- 2012 -2014 Resource Planning Manager @
- 2008 -2012 Advanced Resource Planning Analyst @
- 2006 -2008 Resource Planning Manager - Partnerships @
- 2001 -2005 Callcentre Analyst @
Wayne Norton Education
- LSU Southampton
Southampton Uni BA Comb Hons (History & Politics)
1994-1997 - Blatchington Mill, Hove 1987-1994
Wayne Norton Skills
- Contact Centers
- Workforce Management
- Resource Management
- Service Delivery
- Stakeholder Management
- Call Centers
- ERP
- Project Delivery
- Customer Experience
- Change Management
- Performance Management
- Outsourcing
- Business Analysis
- Management
- Team Management
- Employee Relations
- Strategy
Wayne Norton Summary
- Wayne Norton, based in England, United Kingdom, is currently a Senior Customer Service Workforce Planning Manager at Sovereign Housing Association. Wayne Norton brings experience from previous roles at W Norton Consulting Limited, Hastings Direct, Daily Mail and Friends Life UK. Wayne Norton holds a 1994 - 1997 Southampton Uni BA Comb Hons in History & Politics @ LSU Southampton. With a robust skill set that includes Contact Centers, Workforce Management, Resource Management, Service Delivery, Stakeholder Management and more. Wayne Norton has 2 emails on RocketReach.
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