Howard Jones Email
Head of Customer Insight @ Sovereign Housing Association
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Howard Jones Location
- United Kingdom
Howard Jones Work
- Head of Customer Insight @ (May 2019 - Present)
- Customer Strategy and Improvement Lead @ (October 2016 - May 2019)
- Planned career break @ . (April 2016 - September 2016)
- Partnerships and Programmes @ (July 2013 - March 2016)
- Business Improvement Lead @ (January 2011 - September 2012)
- Head of Operations @ (May 2006 - December 2010)
- Business Improvement Manager @ BT Consumer Digital Channels (September 2003 - April 2006)
- Various @ Additional experience (June 1995 - August 2003)
Howard Jones Education
- Coventry University
First Class Honours (Business Studies)
1990-1994 - Chartered Institute of Marketing
- NIIT
BT Lean Six Sigma Green Belt
Howard Jones Skills
- Business Development
- Business Planning
- Business Process Improvement
- Business Strategy
- Business Transformation
- CRM
- Change Management
- Channel Partners
- Coaching
- Community Engagement
- Customer Experience
- Customer Insight
- Customer Interaction
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Decision-Making
- Interpersonal Skills
- Leadership
- Management
- Marketing
- Operations Management
- Presentation Skills
- Program Management
- Project Management
- Sales
- Stakeholder Management
- Start-ups
- Strategic Partnerships
- Strategic Thinking
- Strategy
- Team Leadership
- Team Management
- Telecommunications
- Third Party Vendor Management
- Third Sector
Howard Jones Summary
- Howard Jones, based in United Kingdom, is currently a Head of Customer Insight at Sovereign Housing Association. Howard Jones brings experience from previous roles at Barnet Council, . and BT. Howard Jones holds a 1990 - 1994 First Class Honours in Business Studies @ Coventry University. With a robust skill set that includes Business Development, Business Planning, Business Process Improvement, Business Strategy, Business Transformation and more. Howard Jones has 1 emails on RocketReach.
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