Wayne Francis Email & Phone Number
Country Head - South Africa Operations @ ADP
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Wayne Francis Location
- Johannesburg, GP, ZA
Wayne Francis Work
- 2025 -now Country Head - South Africa Operations @
- 2024 -now Advisory Board Member @
- 2024 -2025 Chief Executive Officer @
- 2023 -2023 Vice President Operations @
- 2021 -2025 Director (NED) @
- 2021 -2023 Principal Business Unit Head (BPO - SA and USA - Operations) @
- 2020 -2021 Business Development Partner (BPO) @
- 2020 -now Global Thought Leader - Business Continuity | Design Thinking | GenAI | Future of Work | InsurTech @
- 2017 -now Global Council Member and Consultant @
- 2017 -2024 Co-Chairman of the Board and Executive Member @
- 2018 -2022 Founding Member @
- 2016 -now Managing Director and Founder (Principal Strategy Consulant) @
- 2019 -2020 Group Executive - Sales | Business Improvement Consultant (Insurance) @
- 2018 -2019 Business Development Lead (BPO - Banking and Insurance) @
- 2014 -2017 Head: Digital - Sales Channel (Insurance, Health and Wellness and Savings and Investments) @
- 2007 -2014 Executive Director - Private Equity (Business Turnaround and Collections - BFSi) @
- 2006 -2007 GM Operations (BPO) - Collections @
- 2002 -2006 Operations Manager BPO - Medscheme (Sales and Service and Collections) @
- now Team Leader @
- 1998 -2000 Call Centre Agent (Service) @
- 1994 -1997 Call Center Agent (Service and Collections) @
Wayne Francis Education
- LinkedIn Learn
Generative AI for Business Leaders (Business Strategy and AI Strategy)
2023-2023 - LinkedIn Learn
Microsoft Azure Fundamentals (AZ-900) Certificate 1 - 4 (Artificial Intelligence)
2023-2023 - London Executive Education Academy (LEEA)
Global MBA Programme (Business Administration and Management, General)
2021-2021 - iCertify Training Academy, New York
Professional Scrum Master (PSM) (Scrum and Agile)
2018-2018 - GIBS Business School (Gordon Institute of Business Science)
Executive Management Programme (Strategy, Leadership and Economics)
2016-2017 - IIR Training
Conflict Management
1998-1998 - FNB Group Training
Certificate - COMMUNICATION (Communication, General)
1996-1996 - Johannesburg Technical College
N6 (Architecture and Quantity Surveying)
1991-1994 - Willow Crescent Senior Secondary
Matric (Grade 12) (Volley Ball Captain Tennis)
1985-1991 - Advanced Innovation Group Pro Excellence (AIGPE)
Lean Six Sigma Introduction Specialist
2021 - SM Study
(Digital Marketing Associate)
2019
Wayne Francis Skills
- Call Centers
- Project Management
- Human Resources
- Risk Management
- Strategic Planning
- People Development
- Operational Management
- Risk Mitigation
- Employee Relations
- Recoveries
- Human Resource Development
- Training
- Operations Management
- Private Equity
- Human Capital
- Collections
- Campaign Management
- Sales Operations
- Contact Centers
- Management
- Strategy
- Banking
- Analysis
- Team Leadership
- Business Strategy
- Change Management
- Business Analysis
- Customer Service
- New Business Development
- Leadership
- Negotiation
- Financial Services
- Business Development
- Sales
- Business Process Improvement
- CRM
- Performance Management
- Team Management
- Account Management
- Marketing
- Consulting
- Thought Leadership
- Start Ups
- Forecasting
- Management Consulting
- Direct Sales
- Business Planning
- Entrepreneurship
- Coaching
- Marketing Strategy
- Mergers and Acquisitions
Wayne Francis Summary
- Wayne Francis, based in Johannesburg, GP, ZA, is currently a Country Head - South Africa Operations at ADP. Wayne Francis brings experience from previous roles at Official_Tshwane University of Technology, Global Connect Outsourcing (GCO), EXL and Evolving People. Wayne Francis holds a 2023 - 2023 Generative AI for Business Leaders in Business Strategy and AI Strategy @ LinkedIn Learn. With a robust skill set that includes Call Centers, Project Management, Human Resources, Risk Management, Strategic Planning and more. Wayne Francis has 3 emails and 1 mobile phone numbers on RocketReach.
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