VoipSwitch Training Information

We are a group of U.S. based VoipSwitch platform experts. We have been managing and supporting VoipSwitch servers for our clients for over five years now. We support, train and develop on the VoipSwitch platform. Here's a look what we do and our response rates for 2011: * - We spend 72% of our time supporting clients on their VoipSwitch platform * - We spend 28% of our time training clients on their VoipSwitch platform. * - 2,392 Total tickets handled * - 11,230 Total responses provided Initial ticket response time: * - 91% of tickets updated within less than 10 minutes * - Total time to fix the technical issue: 78% within 1 hours—and 49% of these were resolved within 30 minutes * - Average Customer Satisfaction Rating: 9.6 out of 10