voiceweb Information

Voiceweb is an international Conversational AI and Customer Engagement products developer. Voiceweb Speech and Chat products are currently sold to over 20 markets in Europe, Middle East & Africa and Australia. Voiceweb Omni-channel ENELAI platform -first released in 2013- is a comprehensive Conversational AI and Customer Engagement platform for Enterprises wishing to offer a true Omni-Channel, Multi-modal Customer Experience to their customer base. In addition to offering a homogeneous Customer Experience across all digital channels and to being Omni-channel by design, Voiceweb ENELAI also has the cognitive capabilities required to predict potential problems, self-correct and personalize the Customer Experience based on customer history. Coupled with the revolutionary ENELAI Dialogue Manager for Omni-Channel Natural Language Interactions, the Machine Learning Speech Recognizer, the ML Voice Biometrics, the AI Conversational Assistant (voicebot/chatbot), the Interaction Analytics and CVM campaign tools, Voiceweb ENELAI platform enables organizations to deploy multi-channel Customer Engagement solutions that leverage upon all the state-of-the-art speech technologies available nowadays while minimizing custom development. Organizations such as Vodafone, MTN, Cosmote, Raiffeisen Bank, ING Bank, Piraeus Bank, National Bank of Greece, Macquarie Bank, Alpha Bank, WIND, Akbank, First Data, Emporiki Bank, HSBC, Millennium Bank, Proton Bank, Village Roadshow, ACS, AB, Claro, Tigo, Umniah, Globacom, Mobilink, Warid, Airtel, Vodacom, Orange, Bezeq, Movistar, Umniah, Asiacell, Globacom, Digicel, Tunisie Telecom have trusted Voiceweb to provide them with interactive services so that they can enhance the relationship with their customers.