VoiceFoundry Technology Stack

Amazon API Gateway is a fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale.

Amazon DynamoDB is a flexible NoSQL database service.

Amazon Relational Database Service (RDS) is a distributed relational database service by Amazon Web Services. It is a web service running in the cloud designed to simplify the setup, operation, and scaling of a relational database for use in applications.

Amazon SNS enables businesses to send messages or notifications directly to users with SMS text messages to over 200 countries, mobile push on Apple, Android, and other platforms or email (SMTP).

AMP is a way to build web pages for static content that render fast.

AWS Amplify is a JavaScript library for frontend and mobile developers building cloud-enabled applications.

AWS Trusted Advisor is an online tool that provides you real time guidance to help you provision your resources following AWS best practices. Trusted Advisor checks help optimize your AWS infrastructure, increase security and performance, reduce your overall costs, and monitor service limits.

ELK stack provides centralized logging in order to identify problems with servers or applications and allows to search all the logs in a single place.

Amazon Athena is a serverless, interactive query service to query data and analyze big data in Amazon S3 using standard SQL.

Event management and registration

Google Maps is a web-based service that enables users to find local businesses, view maps, get driving directions, and more.

HubSpot offers a full platform of marketing, sales, customer service, and CRM software.

HubSpot's marketing software is a scalable, all-in-one platform for inbound marketing, combining content marketing, marketing automation, social media, analytics, and more, for marketing teams of all sizes to grow traffic, convert leads and track customers, all in one place.

HubSpot is a cloud-based inbound marketing software that allows businesses to transform the way that they market online.

LinkedIn Login is an​ authentication solution that lets users sign in with their professional identity.

MailChimp gives you all the power of enterprise-level automation without any of the headaches. Provide timely, relevant information with MailChimp Workflows. 

Amazon CloudFront is a content delivery web service.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

AWS AppSync is a fully managed service that makes it easy to develop GraphQL APIs by handling the heavy lifting of securely connecting to data sources like AWS DynamoDB, Lambda, and others.

AWS CloudFormation gives users an easy way to model a collection of related AWS and third-party resources, provision them quickly and consistently, and manage them throughout their lifecycles, by treating infrastructure as code.

AWS Managed Services automates common activities, such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

CloudFront is a content delivery network (CDN) offered by Amazon Web Services. Content delivery networks provide a globally-distributed network of proxy servers which cache content, such as web videos or other bulky media, more locally to consumers, thus improving access speed for downloading the content.

Docker Cloud allows IT Ops team to deploy & manage Dockerized applications, from single container apps to distributed microservices stacks to any infrastructure.

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text.

Amazon Forecast is a fully managed, machine learning service by AWS, designed to help users produce highly accurate forecasts from time-series data.

Amazon Lex is a fully managed service for building conversational interfaces into any application using voice and text.

Amazon Polly is a cloud service by Amazon Web Services that converts text into spoken audio. It allows developers to create speech-enabled applications and products.

Amazon QuickSight is a very fast, cloud-powered BI service to build visualizations, perform ad-hoc analysis, and get business insights.

Amazon Redshift is a fast, fully managed, petabyte-scale data warehouse

Amazon SageMaker is a cloud machine-learning platform that enables developers to create, train, and deploy machine-learning models in the cloud and on embedded systems and edge-devices.

Amazon Transcribe uses a deep learning process called automatic speech recognition (ASR) to convert speech to text quickly and accurately.Amazon Transcribe can be used to transcribe customer service calls, to automate closed captioning and subtitling.

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for businesses to deliver better customer service.

Freshdesk is an online cloud-based customer service software providing helpdesk support.

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations.

Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.

HubSpot Forms are easy to build with drag & drop interface, users can add forms to HubSpot landing pages, or embed them on any website page.

Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface.

Amazon Kinesis makes it easy to collect, process, and analyze real-time, streaming data. Amazon Kinesis offers key capabilities to cost-effectively process streaming data at any scale, along with the flexibility to choose the tools that best suit the requirements of application. With Amazon Kinesis, businesses can ingest real-time data such as video, audio, application logs, website clickstreams, and IoT telemetry data for machine learning, analytics, and other applications.

Jira Service Desk is an IT support teams provide better service by automating ticket management, self service, agent collaboration, SLAs, reporting.

ServiceNow is a platform-as-a-service provider of IT service applications.

Zendesk Voice instantly transforms voice conversations and messages into trackable assets.

Cloud based storage systems by AWS.

Amazon Virtual Private Cloud lets you provision a logically isolated section of the AWS cloud.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

AWS Lambda is an event-driven, serverless computing platform provided by Amazon as a part of Amazon Web Services. It lets clients run code without provisioning or managing servers.

AWS Secrets Manager helps protect secrets needed to access applications, services, and IT resources.

Cisco IronPort WSA is a web proxy that inspects and then either forwards or drops web traffic based on reputation filters or the outcome of inline file scanning.

Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.

Genesys Cloud platform maintains strong encryption, logical isolation, stringent multi-tenant security standards and key industry certifications.

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

Calabrio Call Recording is a software enabling digital businesses to monitor & record all calls & analyze data, to improve the customer experience & control quality.

Wire is a secure messaging & collaboration tool for businesses with end-to-end encryption, group chats, video & voice calls, file sharing, screen sharing & more.

My Hours is a cloud-based time tracking solution best suited for small teams and freelancers.

Salesforce Service Cloud engage with users customers when and where they are. Deliver service across every channel, over any device. Empower users customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do.

Taleo provides on demand unified talent management solutions for organizations around the world to assess, acquire, develop and align their workforce. Taleo's product offerings primarily focus on talent acquisition performance management, learning & development and compensation management.

Taleo Recruiting is a Cloud based recruiting software that automates e-recruitment and provides talent intelligence from data captured during the hiring process.