Virtual Service Operations Technology Stack

Acquired.io allows the users to manage all channels in one place in automated performance driven way.

AWS Management Console provides a web-based user interface that can be used to create and manage AWS resources.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market.

Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere.

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

Adobe Creative Cloud is a set of applications and services used for graphic design, video editing, web development, photography, along with a set of mobile applications and also some optional cloud services.

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

AWS CloudFormation gives users an easy way to model a collection of related AWS and third-party resources, provision them quickly and consistently, and manage them throughout their lifecycles, by treating infrastructure as code.

AWS CloudTrail is a web service that records AWS API calls for your account and delivers log files to you.

AWS Config is a service that enables users to assess, audit, and evaluate the configurations of AWS resources. Config continuously monitors and records AWS resource configurations and allows to automate the evaluation of recorded configurations against desired configurations.

AWS Managed Services automates common activities, such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure.

Adobe XD is an all-in-one UX/UI solution for designing websites, mobile apps and more. 

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

ShareFile is a secure content collaboration, file sharing and sync solution that supports all the document-centric tasks and workflow needs of small and large businesses. The company also offers cloud-based/on-prem storage, virtual data rooms and client portals. ShareFile is owned by Citrix Systems

Collaborative interface design tool.

InVision is the Digital Product Design platform used to make the world’s best customer experiences.

Explore Excel. New data analysis tools help to track and visualize any data for greater insight, plus more ways to share company data.

Microsoft Office 365 provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint, OneNote, Publisher, Skype, OneDrive, Exchange Online, and more.

Amazon API Gateway is a fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale.

Amazon Aurora is a MySQL and PostgreSQL-compatible relational database built for the cloud, that combines the performance and availability of traditional enterprise databases with the simplicity and cost-effectiveness of open source databases.

Amazon DynamoDB is a flexible NoSQL database service.

Amazon Relational Database Service (RDS) is a distributed relational database service by Amazon Web Services. It is a web service running in the cloud designed to simplify the setup, operation, and scaling of a relational database for use in applications.

Amazon SNS enables businesses to send messages or notifications directly to users with SMS text messages to over 200 countries, mobile push on Apple, Android, and other platforms or email (SMTP).

AWS Step Functions is a serverless function orchestrator that makes it easy to sequence AWS Lambda functions and multiple AWS services into business-critical applications.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

C# is a general-purpose, multi-paradigm programming language encompassing strong typing, lexically scoped, imperative, declarative, functional, generic, object-oriented (class-based), and component-oriented programming disciplines.

Amazon Athena is a serverless, interactive query service to query data and analyze big data in Amazon S3 using standard SQL.

Later helps to plan, schedule, and manage content for Instagram.

LinkedIn Login is an​ authentication solution that lets users sign in with their professional identity.

Get cash back when you visit any of the places in the Spring Network. Just connect, swipe and save.

Twitter is a microblogging and social networking service on which users post and interact with messages known as "tweets".

Amazon Elastic Compute Cloud is a web service that provides resizable compute capacity in the cloud.

Cloud based storage systems by AWS.

Amazon Virtual Private Cloud lets you provision a logically isolated section of the AWS cloud.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

Isolated AWS Region designed to allow US government agencies and customers to move sensitive workloads into the cloud.

AWS Lambda is an event-driven, serverless computing platform provided by Amazon as a part of Amazon Web Services. It lets clients run code without provisioning or managing servers.

AWS Organizations allows users to create groups of AWS accounts that you can use to more easily manage security and automation settings.

Azure Blob storage is Microsoft's object storage solution for the cloud. Blob storage is optimized for storing massive amounts of unstructured data.

Amazon Elastic MapReduce is a web service that makes it easy to quickly process vast amounts of data.

Hadoop is an open-source software framework written in Java for distributed storage and distributed processing of very large data sets.

AWS Glue is a fully managed ETL (extract, transform, and load) service to discover, prepare, and combine data for analytics, machine learning, and application development.

Kibana is an open source data visualization platform.

IBM Data Warehouse offers on-premises, on-cloud and integrated appliance data warehouse solutions, providing organizations with a high-performance and flexible data analytics foundation that delivers predictive insight for more data-driven decision-making.

Informatica Cloud is a data integration solution and platform that works as Software as a Service (SaaS). Informatica Cloud can connect to on-premises, cloud-based applications, databases, flat files, file feeds, and even social networking sites. Informatica Cloud Data Integration is the cloud-based Power Center, which delivers accessible, trusted, and secure data to facilitate more valuable business decisions.

Microsoft Azure Synapse is a limitless analytics service that brings together enterprise data warehousing and Big Data analytics.

Splunk is an operational intelligence solution for big data analysis. Splunk Cloud offers all the benefits of Splunk Enterprise but is offered as a software-as-a-service model. Splunk Enterprise lets customers collect and analyze data from across their technology infrastructure, security systems and business applications.

Amazon EventBridge is a serverless pub / sub service which makes it possible to seamlessly connect different event sources with AWS cloud services via event buses.

Amazon Kinesis makes it easy to collect, process, and analyze real-time, streaming data. Amazon Kinesis offers key capabilities to cost-effectively process streaming data at any scale, along with the flexibility to choose the tools that best suit the requirements of application. With Amazon Kinesis, businesses can ingest real-time data such as video, audio, application logs, website clickstreams, and IoT telemetry data for machine learning, analytics, and other applications.

Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables developers to decouple and scale microservices, distributed systems, and serverless applications.

Apache Ignite is an open source distributed database for high-performance computing with in-memory speed.

AWS Budgets gives users the ability to set custom budgets that alert you when costs or usage exceed (or are forecasted to exceed) the budgeted amount.

AWS Service Catalog allows organizations to create and manage catalogs of IT services that are approved for use on AWS. These IT services can include everything from virtual machine images, servers, software, and databases to complete multi-tier application architectures.

Azure SQL is a relational database platform that is present in the cloud where users can host the data and use it as a service.

Commvault HyperScale is a hyperconverged data management solution that tightly integrates compute, storage, full life cycle data management and analytics into a single platform across the data center and the cloud.

Aurora Solar develops cloud-based software that enables sophisticated solar PV engineering design, provides workflow management functionality and facilitates sales and customer acquisition for solar installers and financiers.

Infosec Skills offers training in every subject pertaining to cybersecurity, IT, etc

LinkedIn Learning provides online courses for creative, technology, business skills to achieve personal and professional goals.

Verizon Connect WORK is a business and job management platform, enabling not just users but your mobile workforce to better manage customer workflow.

AWS Systems Manager is a management service that helps to automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

Verizon Connect fleet management solutions comes with range of customizable GPS tracking solutions that offer dashboards, reports and alerts. It helps to track vehicles in the field, improve fleet operations, increase worker productivity and encourage safer driving.

Azure Cost Management is a SaaS solution that empowers organizations to monitor, allocate, and optimize cloud spend in a multi-cloud environment.

Microsoft Dynamics with its intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives clients choice. Start with just what customrs need to run clients business and delight customers.

Paylocity provides payroll services and human resource software solutions for employees and businesses across America

CATIA is a multi-platform software suite for computer-aided design, computer-aided manufacturing, computer-aided engineering, and PLM.

My Hours is a cloud-based time tracking solution best suited for small teams and freelancers.

Meraki provides Cisco-based, cloud-controlled Wi-Fi and routing and security products for distributed wired and wireless networks.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Citrix ADC Application Delivery Controller (ADC) solutions help to customers provide the experience customers expect ensuring availability, performance and security for clients applications.

IBM mainframes are high-performance computers with large amounts of memory and processors with capability to process billions of simple calculations and transactions in real time.

Microsoft Azure provides tools and services to help the reach and scale to a global audience with cloud gaming services.

Contact Form 7 is a tool to manage multiple contact forms.

Intel's innovation in cloud computing, data center, Internet of Things, and PC solutions is powering the smart and connected digital world we live in.

IBM Rational Quality Manager is a collaborative, web-based, quality management solution that offers comprehensive test planning and test asset management from requirements to defects.

IBM Rational Team Concer is a team collaboration tool that is built on a scalable, extensible platform. Rational Team Concert uses the Change and Configuration Management (CCM) application to provide features that integrate development project tasks including iteration planning, process definition, change management, defect tracking, source control, build automation, and reporting.

Microsoft Outlook is an personal information manager from microsoft which helps users communicate, manage schedules & find what they need quickly & easily.

Verizon is a leading global provider of technology, communications, information and entertainment products.

WooCommerce is an eCommerce plugin for Wordpress