Victoria Deane Email & Phone Number
Head of Delivery Performance and Partners @ O2 Business
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Victoria Deane Location
- Glasgow, GB
Victoria Deane Work
- 2026 -now Head of Delivery Performance and Partners @
- 2023 -2026 Head of Delivery and Performance Planning @
- 2022 -2023 Head Of Service Operations @
- 2021 -2022 International Contact Centre Director @
- 2020 -2021 CCAS Customer Service Innovation and Propositions Lead @
- 2018 -2020 Head Of Commercial @
- 2015 -2020 Head of Online and Contact Centre @
- 2015 -2015 Contact Centre Efficiency and In-Life Performance Manager @
- 2014 -2015 Commercial Vendor Manager (Retention) @
- 2011 -2014 Finance Operations Performance Manager @
- 2009 -2011 Contact Centre Team Manager @
Victoria Deane Education
- St Josephs Academy, Kilmarnock
Scottish Higher Qualifications
2000-2006
Victoria Deane Skills
- Operations Management
- Contact Center Management
- Offshore Operations
- Customer Retention
- Commercial Performance
- Telecommunications
- Mobile Communications
- Customer Acquisition
- Customer Experience Management
- Team Management
- Collections
- Employee Engagement
- OPEX
- Budget Management
- Performance Management
- Call Centers
- Team Leadership
- Customer Experience
- Management
- Outsourcing
- Stakeholder Management
- Vendor Management
- Strategy
- Project Delivery
- Recruiting
- Customer Relationship Management (CRM)
- Account Management
- Sales
- Mobile Devices
- Business Process Outsourcing (BPO)
- Customer Relationship Management Crm
- Finance
- Microsoft Office
- Business Process Outsourcing Bpo
- Customer Service
- Customer Relationship Management
- Business Process Outsourcing
Victoria Deane Summary
- Victoria Deane, based in Glasgow, GB, is currently a Head of Delivery Performance and Partners at O2 Business. Victoria Deane brings experience from previous roles at Virgin Media O2, CPM International and Vodafone. Victoria Deane holds a 2000 - 2006 Scottish Higher Qualifications @ St Josephs Academy, Kilmarnock. With a robust skill set that includes Operations Management, Contact Center Management, Offshore Operations, Customer Retention, Commercial Performance and more. Victoria Deane has 1 emails on RocketReach.
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