Emma Smith Email
Head of Customer Delivery Operations @ O2 Business
5 free lookup(s). No credit card required.
Emma Smith Location
- Thatcham, GB
Emma Smith Work
- 2022 -now Head of Customer Delivery Operations @
- 2013 -now Senior Service Delivery Manager @
- 2012 -now Service Transition Manager @
- 2018 -2022 Operations Supplier Manager @
- 2002 -2012 Service Delivery Manager @
- 1998 -2002 Supply Service Manager @ Norsk Data
- 1997 -1998 Buyer @ Norsk Data
Emma Smith Education
- O2 Ignite - Talent programme 2019-2019
- Telefonica
(Woman in Leadership)
2016-2017 - In House
ITIL Foundation (ITIL Foundation)
2007 - Newbury College
DMS – Diploma in Management Studies – Completed July 2003 (DMS – Diploma in Management Studies – Completed July 2003)
2003 - Newbury college
CMS – Certificate in Management Studies – Completed July 2002. (CMS – Certificate in Management Studies – Completed July 2002.)
2002 - Newbury College
ISM - Supervisory and Management - Qualification gained in June 2000. (ISM - Supervisory and Management - Qualification gained in June 2000.)
2000 - Kennet School
Business Studies Advanced GNVQ (Business In The Economy * Marketing * Financial Services * Business Systems Human Resources * Employment In The Market Economy * Financial Transactions And Monitoring * Leadership And Teamwork * Financial Resources * Business Planning * Business Law * Business And The European Community)
1989-1996
Emma Smith Skills
- Service Delivery
- ITIL
- Sla
- Service Management
- IT Service Management
- Managed Services
- Incident Management
- Service Improvement
- Service Desk
- IT Operations
- Infrastructure
- Professional Services
- Program Management
- Business Continuity
- Transition Management
- Data Center
- Disaster Recovery
- Service Level Management
- Cisco Technologies
- IT Outsourcing
- Citrix
- Active Directory
- HP
- PRINCE2
- Microsoft Technologies
- Pre-sales
- IT Management
- Project Delivery
- System Deployment
- IT Strategy
- WAN
- ITIL Certified
- VMware
- Project Portfolio Management
- ITIL v3 Foundations Certified
- Stakeholder Management
- Resource Management
- Servers
- Virtualization
- Solution Architecture
- Outsourcing
- Problem Management
- Service Delivery Management
- Cloud Computing
- Account Management
- Customer Service
- Training
- Leadership
- Supply Chain Management
- Marketing
- Pre Sales
- Marketing Communications
- Brand Management
- Digital Marketing
- Marketing Strategy
- Email Marketing
- Advertising
- Brand Development
- Management
- Direct Marketing
- Event Planning
- Print Management
- Project Management
- Strategy
- Public Relations
- Department Budgeting
- B2b
- Corporate Branding
- Event Management
- Business to Business
Emma Smith Summary
- Emma Smith, based in Thatcham, GB, is currently a Head of Customer Delivery Operations at O2 Business. Emma Smith brings experience from previous roles at Telefónica UK, Virgin Media O2 and 2e2. Emma Smith holds a 2019 - 2019 O2 Ignite - Talent programme. With a robust skill set that includes Service Delivery, ITIL, Sla, Service Management, IT Service Management and more. Emma Smith has 1 emails on RocketReach.
Looking for a different Emma Smith?
Find contact details for 700 million professionals.
Others Named Emma Smith
Emma Smith
Chief Financial Officer
Emma Smith
Chief Operating Officer
Emma Smith
Founder and CEO
Emma Smith
Vice President of Creative Sync + Licensing
Emma Smith
HR Manager, VP
Emma Smith
Chief Executive Officer
Top O2 Business Employees
Jo Bertram
Chief Executive Officer
Lyndsey Charlton
Chief Information Officer
Christopher Speight
Head of Procurement
Alex Williams
Chief Information Security Officer
Robbie Henderson
Head of Marketing Operations and Affiliates
Helen da Silva
Head of Brand and Communications
Paul Wright
Head Of Customer Service
Luke Richards
Partner Business Manager
Emma Smith
Head of Customer Delivery Operations
Thomas Usher
Head of Field Sales
Gareth Jones
Head of Desk-Based Business Development - Channel Partners
Alison Bawn
Chief People Officer, O2 Business
Adam Fleetwood
Head Of Sales and Retentions
