Vicky Sharma Email
Senior Manager, Support Operations @ SmartBear
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Vicky Sharma Location
- Bengaluru, KA, IN
Vicky Sharma Work
- Senior Manager, Support Operations @ (April 2026 - Present)
- Manager - AI Support @ (October 2025 - April 2026)
- Manager, Product Support @ (February 2023 - October 2025)
- Assistant Manager II - Information Technology @ (October 2022 - February 2023)
- Assistant Manager I - Information Technology @ (June 2021 - October 2022)
- Senior Consultant @ (September 2019 - June 2021)
- System Analyst @ (March 2018 - August 2019)
- System Analyst @ (May 2016 - March 2018)
- Brand Expert @ (August 2015 - April 2016)
- Advanced Associate @ (May 2012 - July 2014)
Vicky Sharma Education
- Synergy Institute of Engineering and Technology (SIET), Dhenkanal
Bachelor of Technology (B.Tech) (Computer Science and Engineering)
2006-2010 - Kendriya Vidyalaya
12th
2005-2006
Vicky Sharma Skills
- AI Automation
- AI Product Management
- AgentForce
- Agile Methodologies
- Bash
- BitBar
- Communication
- Conflict Resolution
- Critical Thinking
- Customer Experience
- Customer Experience (CX) Strategy
- Customer Satisfaction
- Customer Support
- Enterprise Support
- Generative AI
- IT Operations
- ITIL
- Key Performance Indicators
- Leadership
- Major Incident Management
- Microsoft Azure
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Operations Support
- Oracle Database
- Oracle Database Administration
- People Management
- Performance Management
- Performance Metrics
- Performance Reviews
- Picture Archiving and Communication System (PACS)
- Product Support
- Project Management
- Python (Programming Language)
- Relationship Building
- SQL
- Shell Scripting
- Support Management
- Support Services
- Team Management
- Team Performance
- TestComplete
- Voice of the Customer
- WMS
Vicky Sharma Summary
- Vicky Sharma, based in Bengaluru, KA, IN, is currently a Senior Manager, Support Operations at SmartBear. Vicky Sharma brings experience from previous roles at SmartBear and CitiusTech. Vicky Sharma holds a 2006 - 2010 Bachelor of Technology (B.Tech) in Computer Science and Engineering @ Synergy Institute of Engineering and Technology (SIET), Dhenkanal. With a robust skill set that includes AI Automation, AI Product Management, AgentForce, Agile Methodologies, Bash and more. Vicky Sharma has 1 emails on RocketReach.
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