Utility Warehouse Technology Stack

Acquired.io allows the users to manage all channels in one place in automated performance driven way.

Freshdesk is an online cloud-based customer service software providing helpdesk support.

Genesys Inbound helps in real-time monitoring of key voice interaction data, including the number of interactions in a queue, average wait times, SLA adherence and staff activities.

Genesys Outbound provides an innovative and tightly integrated outbound dialing solution that maximizes agent utilization and reduces call abandonments, enabling you to efficiently connect live contacts with contact center agents to improve campaign results.

Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.

Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

GraphQL is an open-source data query and manipulation language for APIs, and a runtime for fulfilling queries with existing data.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

Java is a programming language and computing platform.

JavaScript is the programming language of HTML and the Web.

Nginx is a web server which can also be used as a reverse proxy, load balancer, mail proxy and HTTP cache.

Node.js is an open-source, cross-platform, JavaScript runtime environment that executes JavaScript code outside of a web browser.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

CircleCI is the best platform for software teams looking to rapidly build quality projects, at scale. Their intelligent continuous integration and delivery tools are simple yet powerful. Their aim is to provide the wisdom of a connected development ecosystem to every team member making technology decisions.

GitHub is a place to share code with friends, co-workers, classmates, and complete strangers, helping individuals and teams to write faster, better code.

Jenkins is an open source automation server written in Java. Jenkins helps to automate the non-human part of the software development process, with continuous integration and facilitating technical aspects of continuous delivery. It is a server-based system that runs in servlet containers such as Apache Tomcat.

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity.

Kubernetes helps to manage a cluster of Linux containers as a single system to accelerate development and simplify operations.

Progress Software is a company that offers software for creating and deploying business applications.

Sentry provides open-source error tracking to monitor and respond to bugs and crashes anywhere in users application in real time.

Azure Active Directory (Azure AD) is enterprise cloud-based identity and access management (IAM) solution.

Castle analyzes user behavior to stop hackers

Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.

Genesys Cloud platform maintains strong encryption, logical isolation, stringent multi-tenant security standards and key industry certifications.

Azure Active Directory is a comprehensive identity and access management cloud solution that provides a robust set of capabilities to manage users and groups and help secure access to applications including Microsoft online services like Office 365 and a world of non-Microsoft SaaS applications.

Okta is an enterprise grade identity management service, built from the ground up in the cloud and delivered with an unwavering focus on customer success. With Okta, IT can manage access across any application, person or device.

Meraki provides Cisco-based, cloud-controlled Wi-Fi and routing and security products for distributed wired and wireless networks.

Cisco VoIP phone systems lets users make phone calls over an IP (Internet protocol) data network.

Genesys is an multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster.

Gmail is a free, advertising-supported email service offered as part of Google's G Suite, with 15GB of storage, color-coded inbox filters and unsend button.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do.

Docker is an open platform that enables developers and system administrators to create distributed applications.

Linux is a family of open source Unix-like operating systems based on the Linux kernel.

Terraform is a tool for building, changing, and versioning infrastructure safely and efficiently.

Windows Vista is an operating system produced by Microsoft as a member of the Windows NT family of operating systems for use on personal computers.

Windows XP is an operating system produced by Microsoft as part of the Windows NT family of operating systems.

Dun & Bradstreet provides commercial data, analytics, and insights for businesses

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Google Data Studio turns data into informative dashboards and reports that are easy to read, easy to share, and fully customizable.

Looker is data analytics platform that makes it possible for everyone to discover, explore and understand their business data.

Easy PDF is a free online PDF conversion tool that can convert files from and to PDF.

Google Sheets is a spreadsheet program for data analysis.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

The award winning authoring platform that will help you create and manage high quality online training content, at scale.

Genesys Workforce Management (WFM) provides a sophisticated package of contact-center management tools, enabling contact center managers to better manage their workforce. It is designed for the true multi-media, multi-site environment, providing optimal schedules for multi-skilled agents who may handle customer interactions of different media types.

Lever is a modern, collaborative recruiting platform that powers a more human approach to hiring. Lever focuses on the candidate-company relationship and delivers unique insights into companies' talent. It streamlines the hiring process by integrating with Google apps to make hiring efficient and easy.

Sense is an all-in-one business communication and engagement solution for modern staffing companies to accelerate their growth.

Google Docs is an online word processor that lets client create and format text documents and collaborate with other people in real time.

Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people.

Google Marketing Platform is a unified advertising and analytics platform that enables stronger collaboration for your marketing teams.

Google Slides is a presentation program included as part of a free, web-based Google Docs office suite offered by Google.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

ServiceNow is a platform-as-a-service provider of IT service applications.

Zendesk Voice instantly transforms voice conversations and messages into trackable assets.

monday.com is a versatile project management & collaboration tool to help customers manage anything. Build structures, collaborate with customers team, and get things done.

Nutshell is a full-featured CRM that offers integrations with many popular productivity tools.

Spectrum is an integrated sales ecosystem for lead generation

My Hours is a cloud-based time tracking solution best suited for small teams and freelancers.

Simplicity is a web-based debt collection management system for businesses of all sizes, with tools for bulk case import, document generation, reporting.

Spreedly is a cloud-based credit card vault that allows users to work with multiple payment gateways simultaneously.