ujet.cx Information

UJET is a cloud-native customer experience platform that replaces fragmented contact center 'stacks'. We help enterprises deliver fast, personalized customer service through intelligent orchestration, mobile-native experiences, and conversational analytics—without the fragmented systems that force agents to swivel between 4-10 disconnected tools. The UJET Platform AXO (Agentic Experience Orchestration) — New A persistent AI layer that runs underneath every interaction, natively integrating enterprise-wide data and systems without forcing agents to manage the chaos. AI-Powered Contact Center A modern CCaaS platform that unifies voice, video, chat, SMS, email, and social into one agent workspace. Core capabilities: Smart Routing: Context-aware routing based on customer data, agent skills, and interaction history. Mobile-Native Support: In-app voice, video calling, screen sharing, media exchange, and biometric authentication. CRM Integration: Native connectors to Salesforce, Zendesk, Microsoft Dynamics, and custom CRMs with real-time data sync. Unified Agent Desktop: One interface with full customer context, suggested responses, and click-to-execute workflows. Real-Time Supervisor Tools: Live monitoring, whisper coaching, barge-in, and AI-powered quality management. Spiral by UJET — Conversational Analytics 100% conversation analysis with autonomous taxonomy generation. What it does: Analyzes every call, chat, and email (not the industry standard 3-5% sample) Auto-generates conversation categories without months of consultant-led taxonomy setup. Surfaces root causes, sentiment trends, and emerging issues in real-time. Identifies successful resolution patterns and agent best practices. We believe AI should empower and equip, so we build with a simple philosophy: AI for the grind, humans for the gold. Want a better customer experience? Start with the right foundation. Start here. ▿