Ubicall Information

The introduction of smartphones and tablets - offering high speed data, cameras and a remarkable user interface in an end-user's pocket - is an inflection point that has yet to be utilized in the legacy call center industry. Ubicall harnesses the power of smartphones, through its mobile SDK and platform, to allow enterprises to offer better services to their customers. Ubicall transforms the end-user's experience, while bringing the following benefits to its enterprise customers: • Higher customer satisfaction; resulting in decreased churn rate and higher revenues. • Reduced cost of operations by increasing agent efficiency. • Flexibility of agents and ease of administration, especially in seasonal environments.