Totango Information

Odie (formerly Totango) is a Customer Knowledge Engine designed to give post-sales teams access to customer-grade AI that is demonstrably smarter, more human, and highly token efficient – whether they build those agents or we do it for them. Odie captures what your best humans know about your company and customers – the tribal knowledge, the relationship histories, the reasoning your best people apply without ever documenting it – and combines it with ongoing AI analysis of your customer data. The result is a living narrative of each customer, each employee, and your business that maintain themselves as the underlying context changes. Odie then puts that context wherever the work happens, regardless of what you connect to Odie’s MCP or which of Odie’s native add-on tools you want to use. Power your agents. Power our agents. Or power our optional guided workspace experience, the Customer Operating System, a modern agentic alternative to the traditional Customer Success Platform.