Tom McGrail Email & Phone Number
Senior Account Executive @ SuccessKPI
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Tom McGrail Location
- Omaha, NE, US
Tom McGrail Work
- Senior Account Executive @ (March 2023 - Present)
- Strategic Account Executive @ (July 2021 - February 2023)
- Client Director @ (February 2020 - June 2021)
- Enterprise Account Executive @ (July 2013 - February 2020)
- Partner Manager @ (July 2011 - June 2013)
- Principal Solutions Engineer @ (June 2008 - October 2011)
- Director @ (June 1996 - May 2008)
- Application Developer @ (June 1995 - June 1996)
Tom McGrail Education
- Northwest Missouri State University
Bachelor of Science (BS) (Management Information Systems, General)
1990-1995 - Gross Catholic High School
H.S. Diploma (Summa Cum Laude)
1987-1990
Tom McGrail Skills
- IVR
- CTI
- ACD
- Call Center
- Workforce Management
- Customer Relations
- SIP
- Genesys
- Call Routing
- Call Recording
- PBX
- Telephony
- Speech Recognition
- Outbound
- VoIP
- Telecommunications
- Call Logging
- Inbound Marketing
- Customer Service
- Data Center
- Unified Communications
- Call Centers
- Integration
- Avaya
- Contact Centers
- Solution Architecture
- Solution Selling
- Software Development
- SaaS
- Management
- Project Management
- Partner Management
- IP
- Professional Services
- Cloud Computing
- Customer Experience
- Enterprise Software
- CRM
- Cisco Technologies
- Pre-sales
- Cross-functional Team Leadership
- Sales Engineering
- Managed Services
- Software Industry
- Go-to-market Strategy
- Product Management
- VXML
- Mobile Devices
- Salesforce.com
- Routing
- Pre Sales
- Java
- Engineering
- Microsoft Excel
- Cross Functional Team Leadership
- Go to Market Strategy
- Strategic Planning
- Business Development
Tom McGrail Summary
- Tom McGrail, based in Omaha, NE, US, is currently a Senior Account Executive at SuccessKPI. Tom McGrail brings experience from previous roles at Talkdesk, Cogito Corp and Genesys. Tom McGrail holds a 1990 - 1995 Bachelor of Science (BS) in Management Information Systems, General @ Northwest Missouri State University. With a robust skill set that includes IVR, CTI, ACD, Call Center, Workforce Management and more. Tom McGrail has 1 emails and 2 mobile phone numbers on RocketReach.
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