Tom Ciesla Email & Phone Number
Head of Customer Service Technology @ Guardian Life
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Tom Ciesla Location
- New York, NY, US
Tom Ciesla Work
- Head of Customer Service Technology @ (August 2018 - Present)
- Senior Service Manager @ (August 2016 - August 2018)
- Project Manager @ (September 2013 - August 2016)
- Project Manager @ (September 2011 - August 2013)
- Operations Manager @ (September 2000 - March 2010)
- Programmer Analyst @ (January 2000 - January 2005)
- Production Support Specialist @ (January 1995 - January 2001)
- Production Support @ (January 1996 - January 2000)
- Systems Analyst and Trainer @ Summit Bancorp (January 1996 - January 2000)
Tom Ciesla Education
- Rider University
Bachelor of Arts (Communications - Public Relations)
1990-1995 - BR East 1987-1990
Tom Ciesla Skills
- Analysis
- Artificial Intelligence (AI)
- Business Analysis
- Business Intelligence
- Business Process Improvement
- CRM
- Change Management
- Contract Negotiation
- Cross-functional Team Leadership
- Customer Experience
- Customer Service
- Demand Management
- Digital Engagement
- Digital Strategy
- Enterprise IT Strategy
- Enterprise Software
- IT Strategy
- Insurance
- Integration
- Leadership
- Management
- Negotiation
- Operations Management
- Oracle CRM
- Organizational Development
- Outsourcing
- PMO
- PMP
- Process Improvement
- Program Management
- Project Management
- Project Portfolio Management
- Quality Assurance
- Requirements Analysis
- Restructuring
- Risk Management
- SDLC
- SaaS
- Six Sigma
- Software Project Management
- Strategic Technology Planning
- Strategy
- Team Building
- Team Leadership
- Technology Roadmapping
- Testing
- Vendor Management
- Vendor Relations
- Visio
- Web Content Management
Tom Ciesla Summary
- Tom Ciesla, based in New York, NY, US, is currently a Head of Customer Service Technology at Guardian Life. Tom Ciesla brings experience from previous roles at ADP, Genesys, ClickSoftware and Chubb. Tom Ciesla holds a 1990 - 1995 Bachelor of Arts in Communications - Public Relations @ Rider University. With a robust skill set that includes Analysis, Artificial Intelligence (AI), Business Analysis, Business Intelligence, Business Process Improvement and more. Tom Ciesla has 5 emails and 1 mobile phone numbers on RocketReach.
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