Vice President, Professional Services ► Customer Success ✔ Onboarding ✔ Education ✔ Innovation @ (May 2009 - October 2014)
Director, Strategic Solutions Product Development ► Development ✔ Solution Selling ✔ Innovation @ (November 2006 - May 2009)
Sr. Manager, Solution Engineering and Technology ► Customer Success ✔ Sales Engineering ✔ Services @ (January 2004 - November 2006)
Principal Solutions Architect, Professional Services ► Contact Center Design ✔ Solution Engineering @ (February 1999 - January 2004)
Managing Consultant ► Contact Center Consulting ✔ Solution Selling ✔ Customer Experience Design @ (January 1996 - February 1999)
Technical Analyst ► Contact Center Operations ✔ Customer Experience ✔ Telecom Infrastructure @ (January 1993 - January 1996)
Todd Eby Education
Oakland University
B.A. (Communications)
1989-1993
Todd Eby Skills
Leadership
Customer Experience
Solution Selling
Consultative Selling
Consulting
Social Media
Strategic Partnerships
Business Transformation
Salesforce.com
Partner Management
Customer Success
Call Center
Agile Project Management
VoIP
Sales
Thought Leadership
Start Ups
Telecommunications
Business Development
CTI
Agile Methodologies
Strategy
Solutions Engineering
IVR
Demand Generation
Product Innovation
Contact Centers
Professional Services
Program Management
Managed Services
Product Strategy
Cross Functional Team Leadership
Product Management
Go to Market Strategy
Customer Service
Telephony
Customer Support
SaaS
Management
Design
Project Management
Product Development
Mobile Devices
Pre Sales
Call Centers
Cloud Computing
Unified Communications
Solution Architecture
Integration
CRM
Selling
Todd Eby Summary
Todd Eby, based in California, United States, is currently a Founder and CEO at SuccessHACKER. Todd Eby brings experience from previous roles at University of San Francisco School of Management, Trakio, Zenefits and Five9. Todd Eby holds a 1989 - 1993 B.A. in Communications @ Oakland University. With a robust skill set that includes Leadership, Customer Experience, Solution Selling, Consultative Selling, Consulting and more. Todd Eby has 3 emails and 2 mobile phone numbers on RocketReach.
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