Vice President, Professional Services ► Customer Success ✔ Onboarding ✔ Education ✔ Innovation @ (May 2009 - October 2014)
Director, Strategic Solutions Product Development ► Development ✔ Solution Selling ✔ Innovation @ (November 2006 - May 2009)
Sr. Manager, Solution Engineering and Technology ► Customer Success ✔ Sales Engineering ✔ Services @ (January 2004 - November 2006)
Principal Solutions Architect, Professional Services ► Contact Center Design ✔ Solution Engineering @ (February 1999 - January 2004)
Managing Consultant ► Contact Center Consulting ✔ Solution Selling ✔ Customer Experience Design @ (January 1996 - February 1999)
Technical Analyst ► Contact Center Operations ✔ Customer Experience ✔ Telecom Infrastructure @ (January 1993 - January 1996)
Todd Eby Education
Oakland University
B.A. (Communications)
1989-1993
Todd Eby Skills
Account Management
Agile Methodologies
Agile Project Management
Business Development
Business Transformation
CRM
CTI
Call Center
Call Centers
Cloud Computing
Competency Assessment
Competency Framework Design
Competency-Based Training
Consultative Selling
Consulting
Contact Centers
Cross-functional Team Leadership
Curriculum Development
Customer Experience
Customer Service
Customer Success
Customer Support
Demand Generation
Digital Customer Success
Digital Marketing
Go-to-market Strategy
Growth Marketing
IVR
Integration
Leadership
Managed Services
Management
Mobile Devices
Online Learning
Partner Management
Pre-sales
Product Development
Product Innovation
Product Management
Product Strategy
Professional Services
Program Management
Project Management
SaaS
Sales
Salesforce.com
Selling
Social Media
Solution Architecture
Solution Selling
Solutions Engineering
Start-up Management
Start-up Ventures
Start-ups
Strategic Partnerships
Strategy
Telecommunications
Telephony
Thought Leadership
Unified Communications
VoIP
Start Ups
Cross Functional Team Leadership
Go to Market Strategy
Design
Pre Sales
Todd Eby Summary
Todd Eby, based in California, United States, is currently a Founder and CEO at SuccessHACKER. Todd Eby brings experience from previous roles at University of San Francisco School of Management, Trakio, Zenefits and Five9. Todd Eby holds a 1989 - 1993 B.A. in Communications @ Oakland University. With a robust skill set that includes Account Management, Agile Methodologies, Agile Project Management, Business Development, Business Transformation and more. Todd Eby has 3 emails and 2 mobile phone numbers on RocketReach.
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