Carl Hoffmann Email & Phone Number
Customer Success Manager @ SuccessHACKER
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Carl Hoffmann Location
- Santa Clara, CA, US
Carl Hoffmann Work
- Customer Success Manager @
- Customer Success Manager @ (October 2021 - Present)
- Member @ (August 2020 - Present)
- Customer Advocate Program Manager @ (July 2016 - February 2020)
- Engineering and Operations Program Manager - Enterprise Security Software @ (February 2013 - July 2016)
- Customer Advocate Lead @ (June 2008 - January 2013)
- Client Operations Representative @ (August 2004 - June 2008)
- Department Manager @ (January 2002 - January 2004)
- Collection Development Associate @ Bookshare (January 2001 - January 2002)
- Online Event Production Manager @ (January 1999 - January 2001)
Carl Hoffmann Education
- California State University, Chico
BA
- Kingwood High School
General Education
Carl Hoffmann Skills
- Account Management
- Active Listening
- Agile Methodologies
- Analytical Skills
- Atlassian Suite
- Attention to Detail
- CRM
- Cloud Computing
- Communication
- Conflict Resolution
- Creative Problem Solving
- Critical Thinking
- Cross-functional Team Leadership
- Customer Contact
- Customer Experience
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Representatives
- Customer Support
- Data Analysis
- Documentation
- English
- Enterprise Software
- Escalation Resolution
- Field Service Engineering
- HIPAA
- High-Pressure Situations
- Integration
- Interpersonal Skills
- JIRA
- Leadership
- LucidChart
- Managed Services
- Management
- Microsoft Office
- Network Security
- Onboarding
- Organization Skills
- Problem Analysis
- Problem Solving
- Process Efficiency
- Process Improvement
- Product Knowledge
- Professional Services
- Program Evaluation
- Program Management
- Programmes
- Project Management
- Project Planning
- Relationship Building
- Resolving Issues
- SaaS
- Salesforce.com
- Security
- Service Delivery
- Skilled Multi-tasker
- Slack
- Software Documentation
- Software as a Service (SaaS)
- Tableau
- Team Leadership
- Teamwork
- Technical Support
- Testing
- Timelines
- Training
- Troubleshooting
- Vendor Management
- Voice of the Customer
- Working Experience
- Writing
- Written Communication
Carl Hoffmann Summary
- Carl Hoffmann, based in Santa Clara, CA, US, is currently a Customer Success Manager at Successhacker. Carl Hoffmann brings experience from previous roles at Lumapps, Gain Grow Retain, Cloudera and Hewlett Packard Enterprise. Carl Hoffmann holds a BA @ California State University, Chico. With a robust skill set that includes Account Management, Active Listening, Agile Methodologies, Analytical Skills, Atlassian Suite and more. Carl Hoffmann has 1 emails and 1 mobile phone numbers on RocketReach.
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