Director Customer Contact Center and Sales @ (August 2019 - October 2020)
Director Sales, National Accounts and Store Support @ (April 2018 - August 2019)
Director, Installed Sales Contact Center @ (December 2016 - April 2018)
Performance Management, Reporting and Analytics, Workforce Management @ SunTrust Mortgage (December 2013 - January 2016)
First Vice President, Mortgage SFO Strategy and Change Management @ (April 2010 - December 2013)
Program Manager, Director Call Center Operations, Financial Forecasting @ Vangent, Inc. (September 2005 - February 2010)
Call Center Operations Manager @ (August 2003 - July 2005)
Call Center Telemarketing Manager @ Cavalier Telephone LLC (August 2002 - August 2003)
Call Center Customer Service Manager @ First North American National Bank (March 1999 - May 2002)
Call Center Collections Manager @ (November 1994 - March 1999)
Data Entry and Assistant Underwriter @ Virginia Mutual Insurance Company (April 1993 - September 1995)
Assistant Manager @ Erol's Video / Blockbuster Video (September 1990 - May 1995)
Timothy Johnson Education
University of Richmond
Longwood University
Timothy Johnson Skills
Leadership
Six Sigma
Team Building
Banking
Executive Management
Sales
Start Ups
Mortgage Banking
Forecasting
Sales Operations
Business Development
Relationship Management
Business Analysis
Mortgage Lending
Vendor Management
Healthcare
Finance
Process Improvement
Strategic Planning
Strategy
Financial Services
Workforce Management
Sales Management
Operations Management
Contact Centers
Program Management
Risk Management
New Business Development
Credit
Training
Change Management
Customer Service
Financial Analysis
Business Process Improvement
Budgets
Management
Project Management
Credit Analysis
Healthcare Management
Call Centers
Recruiting
Analysis
Performance Management
Timothy Johnson Summary
Timothy Johnson, based in Richmond, VA, US, is currently a Vice President, Client Solutions at Alorica. Timothy Johnson brings experience from previous roles at Lumber Liquidators and SunTrust Mortgage. Timothy Johnson holds a University of Richmond. With a robust skill set that includes Leadership, Six Sigma, Team Building, Banking, Executive Management and more. Timothy Johnson has 2 emails and 3 mobile phone numbers on RocketReach.
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