Tim Decker Email & Phone Number
Business Transformation Consultant @ WalkMe™
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Tim Decker Location
- Florida, United States
Tim Decker Work
- Business Transformation Consultant @ (May 2026 - Present)
- Director of Advisory Services @ (October 2024 - February 2026)
- Director of Global Consulting and Value Realization @ (May 2016 - January 2024)
- Sr. Consultant for Call Centers, Back Office, Operational Excellence and Process Improvement @ (July 2011 - April 2016)
- Executive Director, Business Process Outsourcing and Vendor Management @ (January 2009 - August 2011)
- Executive Director, Call Center Operations and Financial Aid Processing @ Kaplan University (January 2009 - January 2010)
- Executive Director, Enterprise Fraud Call Center Operations @ (January 2006 - January 2008)
- Executive Director, Banking Shared Services @ (January 2005 - January 2006)
- Six-Sigma Master Black Belt and Quality Leader - P and C Insurance, Bank, Finance @ (January 2002 - January 2005)
- Senior Project Manager, PMO Global Business Markets @ (January 2001 - January 2002)
- Director of Collections, Billing and Quality @ (January 2000 - January 2001)
- Six Sigma Black Belt @ (January 1999 - January 2000)
- Territory Marketing Manager, Commercial Division @ (January 1997 - January 1999)
- District and Area Operations Manager for Pizza Hut a Division of PepsiCo @ (January 1995 - January 1997)
- Captain @ (January 1989 - January 1995)
Tim Decker Education
- United States Military Academy at West Point
B.S. General Engineering (Business Management)
- Embry Riddle University
Masters (Business Administration)
- United States Military Academy Prep School
- Columbus Academy
High School
Tim Decker Skills
- BPO
- Banking
- Business Case Preparation
- Business Development
- Business Process
- Business Process Improvement
- Business-to-Business (B2B)
- Call Center
- Call Centers
- Change Management
- Client Relations
- Coaching
- Consulting
- Contact Centers
- Continuous Improvement
- Cross-functional Team Leadership
- Customer Engagement
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Service
- Customer renewal
- Data Analysis
- Executive Management
- Human Resources
- Insurance
- Key Performance Indicators
- Leadership
- Management
- Negotiation
- Operational Excellence
- Operations Management
- P&L
- PMO
- Performance Metrics
- Presentation Skills
- Process Engineering
- Process Improvement
- Program Management
- Project Management
- Revenue Generation
- Sales
- Six Sigma
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Training
- Vendor Management
- Voice of the Customer
Tim Decker Summary
- Tim Decker, based in Florida, United States, is currently a Business Transformation Consultant at WalkMe. Tim Decker brings experience from previous roles at Baker Hill, NICE, Kaeppel Consulting and Kaplan. Tim Decker holds a B.S. General Engineering in Business Management @ United States Military Academy at West Point. With a robust skill set that includes BPO, Banking, Business Case Preparation, Business Development, Business Process and more. Tim Decker has 4 emails and 7 mobile phone numbers on RocketReach.
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