Thomas Straight Email & Phone Number

Cluster Lead @ HCL America, Inc.

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Thomas Straight Location

Lexington, SC, US

Thomas Straight Work

Cluster Lead @ (February 2020 - Present)
Cluster Lead @ HCL America (February 2020 - Present)
Residency Resource I @ (September 2019 - December 2019)
Resource Specialist @ (September 2019 - December 2019)
MTS I - End User Support @ (June 2016 - June 2019)
Member of Technical Staff @ (January 2016 - June 2019)
Technical Support Specialist @ (January 2014 - January 2016)
Global Technical Support Supervisor @ (January 2012 - January 2016)
International Coordinator @ (January 2010 - January 2012)
Coordinator - Technical Support 1 and Global @ (January 2010 - January 2012)
Retail Service Technician @ (January 2008 - January 2010)
Data Coordinator @ (January 2006 - January 2008)
Coordinator - Data Technical Support @ (January 2006 - January 2008)
Customer Service Representative @ (January 2003 - January 2006)
Avionics Technician @ (October 1992 - October 1998)

Thomas Straight Education

Midlands Technical College
Associate (Telecommunications System Management)
2007-2010

Thomas Straight Skills

- Root Cause Analysis (RCA)
8x8 VoIP Phone Services
Active Directory
Android
Aviation Electronics
Avionics
CCNA
Call Center
Call Centers
Capacity Planning & Workload Management
Citrix
Citrix XenApp
Citrix XenDesktop
Civil Enforcement Proceedings
Communication
Communication & Executive Reporting
Computer Aided Diagnosis
Computer Repair
Computer Systems Maintenance
Coordinating Tasks
Cross‑Functional Collaboration
Customer Experience
Customer Experience Optimization
Customer Negotiations
Customer Retention
Customer Satisfaction
Customer Service
Data Coordination
Direct Sales
End‑User Computing (EUC)
Exchange ActiveSync
Hardware & Software Troubleshooting
IT Operations Management
IT Service Management (ITSM)
ITIL (Incident, Problem & Change Management)
ITIL Process
ITIL Service Operations
Information Security Standards
International Support
Jabber
Key Metrics
LAN-WAN
Leadership
Management
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Office
Mobile Applications
Mobile Connectivity
Mobile Device Support & MDM
Mobile Devices
MobileIron
Network Installation
Network Support
Networking
Networking (LAN/WAN/VPN)
Operations Process Improvement
Operations Support
Peer Support
Performance Management & KPI Tracking
Process Improvement & Standardization
Project Coordination
Pulse
Root Cause Analysis
Sales
Security & Compliance Awareness
Service Desk
Service Desk Operations
Small and Medium-Sized Enterprises (SME)
System Imaging
T1
Team Building
Team Leadership
Team Leadership & Staff Development
Technical Presentations
Technical Support
Telecommunications
Telephony
Thin Clients
Thin Computing
Ticketing Systems
Ticketing Systems (ServiceNow, Jira, Remedy)
Training
Training & Knowledge Management
Troubleshooting
Virtual Private Network (VPN)
WebEx
WiFi
Windows 10
Windows 7
Wireless
Wireless Technologies
Workflow Optimization
iOS

Thomas Straight Summary

Thomas Straight, based in Lexington, SC, US, is currently a Cluster Lead at HCLTech. Thomas Straight brings experience from previous roles at HCL America, Insight and Verizon Wireless. Thomas Straight holds a 2007 - 2010 Associate in Telecommunications System Management @ Midlands Technical College. With a robust skill set that includes - Root Cause Analysis (RCA), 8x8 VoIP Phone Services, Active Directory, Android, Aviation Electronics and more. Thomas Straight has 3 emails and 1 mobile phone numbers on RocketReach.