Thomas Alvarez Email
Country Manager @ Transcom
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Thomas Alvarez Location
- Tunisia
Thomas Alvarez Work
- Country Manager @ (December 2015 - Present)
- Country Operations Director @ (June 2013 - Present)
- Sites Director @ (December 2010 - May 2013)
- Senior Partner @ O.R.C. Consultants (September 2008 - December 2010)
- Organization Consultant @ TA Consulting (January 2006 - January 2008)
- Site and Solution Delivery Director @ Clientlogic (now Sitel) (January 1998 - January 2005)
- Owner @ M.C.S. (January 1990 - January 1997)
- General Manager @ I.T.C. (January 1988 - January 1990)
Thomas Alvarez Education
- Conservatoire National des Arts et Métiers
M.Sc (Organization and Change Management)
2006-2007 - ISG Institut Supérieur de Gestion
Master (Management)
1983-1984
Thomas Alvarez Skills
- Outsourcing
- Team Management
- Change Management
- Call Center
- Workforce Management
- CRM
- Call Centers
- Organizational Development
- Customer Experience
- Contact Centers
- COPC
- Team Building
- Service Delivery
- Management
- BPO
- Business Process Improvement
- Offshoring
- Operations Management
- Customer Relationship Management Crm
- Customer Relationship Management
Thomas Alvarez Summary
- Thomas Alvarez, based in Tunisia, is currently a Country Manager at Transcom. Thomas Alvarez brings experience from previous roles at Transcom, O.R.C. Consultants and TA Consulting. Thomas Alvarez holds a 2006 - 2007 M.Sc in Organization and Change Management @ Conservatoire National des Arts et Métiers. With a robust skill set that includes Outsourcing, Team Management, Change Management, Call Center, Workforce Management and more. Thomas Alvarez has 2 emails on RocketReach.
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