The Consumer Insight Information

The Consumer Insight (TCI) helps multi-location brands uncover what leadership teams often cannot see inside their own operations. We specialize in mystery shopping, compliance audits, customer experience measurement, operational reporting, and field intelligence programs that give organizations real-world visibility into how locations are actually performing day to day. From retail and restaurants to healthcare, automotive, telecom, financial services, franchise operations, and other customer-facing industries, TCI helps brands identify execution gaps before they impact revenue, customer loyalty, operational consistency, or brand reputation. Our programs measure the moments that shape customer experience and operational performance, including: • Associate performance and selling behaviors • Customer engagement and service quality • Brand compliance and operational standards • Merchandising, pricing, and promotional execution • Omnichannel customer experiences • Competitive intelligence and field benchmarking • Photo verification and video-supported reporting • Executive dashboards and operational analytics TCI combines nationwide field coverage with advanced reporting technology, AI-powered verification tools, scalable audit programs, and executive-ready operational insights for organizations managing hundreds or thousands of locations. Founded by Brett Beveridge, TCI is a division of T-ROC focused on helping organizations improve accountability, strengthen operational standards, and create more consistent customer experiences through mystery shopping, compliance, audits, and operational intelligence programs. Whether you need mystery shopping, compliance verification, customer experience scoring, operational audits, B2B evaluations, competitive intelligence, or nationwide field execution, TCI delivers the insight brands need to make faster, smarter operational decisions.