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Terry Morrison Location
Zephyrhills, FL, US
Terry Morrison Work
SR Telecom Systems Engineer @ (February 2009 - Present)
Technology Manager @ (June 2005 - February 2009)
Operations Analyst @ (October 1998 - May 2005)
Program Manager @ (November 2001 - December 2002)
Hospital Corpman (HM2 and AW) @ (July 1988 - June 1996)
Terry Morrison Education
Everest University-Tampa
BS (Computer Science)
1998-2000
Terry Morrison Skills
Call Centers
Disaster Recovery
Contact Centers
IVR
Software Documentation
Call Center
Telephony
Networking
Telecommunications
Customer Experience
Troubleshooting
Workforce Management
ACD
Leadership
Management
Strategy
Training
Servers
Customer Satisfaction
Customer Service
Account Management
Technical Support
Visio
VoIP
Recruiting
Call Center Development
Cisco Call Manager
LAN-WAN
Operations Management
Performance Management
Coaching
Project Planning
CRM
Outsourcing
Telemarketing
Project Management
Active Directory
CTI
IEX Total View
Customer Interaction Center
I3 SIP Telephony Tier 2
Multi-site Contact Center
SQL Server
Microsoft Office Suite
Interaction Marquee
Interaction WFM
Interaction Attendant
Voice over IP (VoIP)
Incontact Studio Version 17.1
Multi Site Contact Center
Sales
Voice Over Ip Voip
Sales Executive
Lan Wan
Voice Over Ip
Terry Morrison Summary
Terry Morrison, based in Zephyrhills, FL, US, is currently a SR Telecom Systems Engineer at STARTEK. Terry Morrison brings experience from previous roles at STARTEK and US Navy. Terry Morrison holds a 1998 - 2000 BS in Computer Science @ Everest University-Tampa. With a robust skill set that includes Call Centers, Disaster Recovery, Contact Centers, IVR, Software Documentation and more. Terry Morrison has 1 emails and 2 mobile phone numbers on RocketReach.
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