Telmate Information

Our Vision Telmate is a leading provider of inmate communications services with a primary mission to create innovative technologies that lower recidivism by increasing the secured connections between inmates and their friends and family. Studies show that the more an inmate is connected to their community on the outside, the less likely they are to reoffend. As a result, every Telmate initiative is aimed at making more connections simple, affordable, positive and convenient. Our tech innovations emerge from our headquarters in San Francisco, CA. We also have a 24/7/365 call center in Ontario, OR, and staff located throughout the US and Canada. Telmate provides SaaS inmate phones, video visits, messaging, photo sharing, education, entertainment and more in nearly 200 facilities in over 30 states and in Canada. Customer Activity During an average day the Telmate solution facilitates and records on average: 22 million data requests (or 15,000 data requests per minute) made up of usage such as: concurrent phone calls, video visits, messages sent and received, deposits, Telmate Investigator inquiries, recording downloads and much more. Telmate is the industry leader in installed secure, inmate wireless tablets, with installations in over 50 facilities, with the most usage in the industry. Community Outreach Telmate is committed to supporting and honoring those on the front lines of corrections and law enforcement, as well as the communities we serve. Through our community outreach programs such as Telmate Cares, Telmate Heroes and Telmate Fallen Heroes, Telmate on a regular bases acknowledges and honors active and fallen officers. Telmate works closely with the Boys and Girls Club of Western Treasure Valley and recently served as a Badge of Honor Partner at the National Law Enforcement Officers Memorial Fund’s National Police Week activities in Washington, DC.