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Victor Miranda Location
New Plymouth, ID, US
Victor Miranda Work
Supervisor @ (September 2010 - Present)
Call Center Director @ ViaPath Technologies (April 2022 - February 2023)
Sr. Manager Contact Center at GTL @ (October 2019 - February 2023)
Manager of Facility Support Services @ (November 2018 - October 2019)
ASR and FSR Supervisor @ Telmate LLC. (March 2016 - October 2019)
Install Forman @ DaVinchi Stone (May 2007 - November 2009)
Fire Fighter @ WRFD (May 2004 - August 2007)
water plant operator @ City of Weiser (May 2003 - May 2007)
Victor Miranda Education
Weiser High 2000-2004
Victor Miranda Skills
Account Management
Active Listening
Analytical Skills
Attention to Detail
Auditing
Business Process Improvement
Business Relationship Management
Call Centers
Coaching
Communication
Contact Center Management
Contact Centers
Continuous Improvement
Contract Negotiation
Critical Thinking
Cross-functional Team Leadership
Customer Advocacy
Customer Engagement
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Support
Data Analysis
Email Management
Face-to-face Communication
Facility Management (FM)
Interpersonal Skills
Key Performance Indicators
Leadership
Management
Microsoft Outlook
Microsoft Products
Negotiation
Operations Management
People Management
Performance Metrics
Problem Solving
Process Improvement
Product Management
Project Management
Quality Assurance
Relationship Development
Requirements Analysis
Sales
Sales Operations
Service Standards
Soft Skills
Strategic Thinking
Team Building
Team Leadership
Team Management
Teamwork
Telecommunications
Ticketing Systems
Training
Troubleshooting
VoIP
Wireless
Victor Miranda Summary
Victor Miranda, based in New Plymouth, ID, US, is currently a Supervisor at Telmate. Victor Miranda brings experience from previous roles at ViaPath Technologies, GTL and Telmate LLC.. Victor Miranda holds a 2000 - 2004 Weiser High. With a robust skill set that includes Account Management, Active Listening, Analytical Skills, Attention to Detail, Auditing and more. Victor Miranda has 2 emails and 2 mobile phone numbers on RocketReach.
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