Teleperformance Romania Information

Teleperformance Romania is the subsidiary of Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management in 74 countries. In 2016, Teleperformance Group reported a consolidated revenue of € 3.6 bn. Teleperformance operates more than 163,000 computerized workstations, with close to 217,000 employees across more than 340 contact centers and serving more than 160 markets. It manages programs in 265 different languages and dialects on behalf of major international companies operating in a wide variety of industries. We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. In Romania, Teleperformance established its operations in 2004 and has grown to become the leader in the local market. Teleperformance Romania currently operates 600+ workstations with 800+ employees, providing its services to the main players of the Romanian market, including banks, insurance companies and telecommunication operators, as well to major international players. Teleperformance Romania's success is mainly based on its company values, marketing know-how, quality of services, technology investment and HR systems. Specialized services include Omnichannel, Rightshore, Contact Center on Demand, Analytics Solutions, HomeBase, VIP Solutions, Sales, Digital Solutions, Face-to-Face, Internet Interactions, Technical Support, BPO, Credit and Collection, Social Media, B2B, and Customer Experience Recognition: Best Large Call Center of the Year in 2011, 2012, 2013, 2014, 2015 and 2016 Best Large Call Center Manager in 2012, 2013, 2014, 2015 and 2016 Best Contact Center Team Manager in 2017 Best Contact Center Agent in 2017