Susie Buffam Email & Phone Number
Chief Operating Officer @ Activus Connect
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Susie Buffam Location
- New York, NY, US
Susie Buffam Work
- Chief Operating Officer @ (January 2021 - Present)
- Founder @ Glen Pond Partners (April 2015 - Present)
- Chief Strategy Officer @ (August 2020 - January 2021)
- Advisory Board Member @ (January 2019 - January 2021)
- Chief Strategy Officer @ (January 2019 - December 2020)
- Consultant and Delivery Partner @ (December 2015 - January 2017)
- Executive Consultant @ (April 2015 - April 2016)
- COO, NA and EVP, eCIS and Enlogix @ (July 2007 - July 2013)
- EVP Shared Services @ (December 2008 - April 2011)
- EVP of International Operations @ (July 2007 - December 2008)
- VP, Credit Card Operations @ (January 2005 - December 2007)
- Vice President, Business Planning and Analysis @ (December 2003 - March 2005)
- Senior Director, Marketing Operations @ (January 2000 - December 2003)
- Associate Programmer Analyst @ (January 1998 - December 2000)
Susie Buffam Education
- Columbia University - Columbia Business School
MBA
2002-2004 - Eastern University
M.Ed. (Multicultural Education)
1987-1998 - Wheaton College
BA (English Literature)
1992-1995 - Lehigh University 1990-1991
Susie Buffam Skills
- Customer Experience
- Call Center
- Service Delivery
- Customer Relations
- Customer Satisfaction
- Shared Services
- Business Process Improvement
- Operations Management
- BPO
- Outsourcing
- Process Engineering
- Change Management
- Process Improvement
- Performance Management
- Vendor Management
- Call Centers
- Start-ups
- CRM
- Product Management
- Strategy
- Mergers & Acquisitions
- Business Development
- Leadership
- Customer Service
- Management
- Business Analysis
- Training
- Forecasting
- Business Planning
- Project Planning
- Business Strategy
- Enterprise Software
- Executive Management
- Analysis
- Social Media
- SQL
- Functional Requirements
- Mergers and Acquisitions
- Strategic Planning
- Start Ups
- Program Management
- Business Process
- Analytical Skill
- Customer Relationship Management Crm
- Customer Relationship Management
Susie Buffam Summary
- Susie Buffam, based in New York, NY, US, is currently a Chief Operating Officer at Activus. Susie Buffam brings experience from previous roles at Glen Pond Partners, Activus and Suburban Jungle. Susie Buffam holds a 2002 - 2004 MBA @ Columbia University - Columbia Business School. With a robust skill set that includes Customer Experience, Call Center, Service Delivery, Customer Relations, Customer Satisfaction and more. Susie Buffam has 3 emails and 1 mobile phone numbers on RocketReach.
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