Susan Wilkinson Email
Global Director of Account Management @ Concentrix
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Susan Wilkinson Location
- Edinburgh, GB
Susan Wilkinson Work
- Global Director of Account Management @ (April 2023 - Present)
- Site Director @ (July 2020 - March 2023)
- Interim BPO Operations Manager and Vendor Manager @ (November 2019 - April 2020)
- Head of Outsource Customer Service and Operations @ (October 2018 - September 2019)
- Head Of Customer Service and Customer Relations @ (June 2017 - September 2018)
- Head Of Customer Relations @ (October 2016 - June 2017)
- Customer Relations Manager @ Sainsbury's Bank (July 2013 - October 2016)
- Senior Operations Manager @ (October 2012 - December 2012)
- Head of Direct Complaints, HSBC @ (July 2010 - September 2012)
- Senior Premier Manager @ (May 2007 - June 2010)
- Interim Sales Manager @ (February 2009 - December 2009)
- HSBC Premier Direct Relationship Manager @ (January 2002 - January 2007)
Susan Wilkinson Education
- Edinburgh Napier University
BA (Honours) (Financial Services)
1994-1998
Susan Wilkinson Skills
- Customer Service
- Back Office
- Customer Satisfaction
- Loans
- Branch Banking
- Performance Management
- Portfolio Management
- Customer Experience
- Stakeholder Management
- Compliance
- Financial Services
- Corporate Finance
- Leadership
- Relationship Management
- Retail Banking
- Project Management
- Banking
- Credit Risk
- Mortgage Lending
- Sales
- Commercial Banking
- Customer Relations
- Microsoft Word
- Wealth Management
- Social Media
- Credit
- Operations Management
- Sales Management
- Process Improvement
- Credit Analysis
- Operational Risk Management
- Contact Centers
- Outsourcing
- Complaint Management
- Travel and Tourism
- Risk Management
- Operational Risk
- Business Strategy
- Customer Relationship Management
- Account Management
- Problem Management
- Change Management
- Quality Assurance
- Forecasting
- Business Process Outsourcing
- People Management
- Performance Improvement
- Team Management
- Customer Support
- Employee Engagement
- People Development
- Team Leadership
- TCF
Susan Wilkinson Summary
- Susan Wilkinson, based in Edinburgh, GB, is currently a Global Director of Account Management at Concentrix. Susan Wilkinson brings experience from previous roles at Concentrix, Skyscanner and Thomas Cook. Susan Wilkinson holds a 1994 - 1998 BA (Honours) in Financial Services @ Edinburgh Napier University. With a robust skill set that includes Customer Service, Back Office, Customer Satisfaction, Loans, Branch Banking and more. Susan Wilkinson has 1 emails on RocketReach.
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