Ashley Thomas Email & Phone Number
Vice President Client Success @ Concentrix
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Ashley Thomas Location
- Noblesville, IN, US
Ashley Thomas Work
- Vice President Client Success @ (August 2024 - Present)
- Senior Director - NA Operations @ (January 2021 - July 2024)
- VP of Customer Service – Assessments and Online Program Management @ (January 2020 - January 2021)
- VP of Global Order Management @ (October 2017 - January 2020)
- VP of K-12 Learning Services, Customer Service and Technical Support @ (May 2017 - October 2017)
- Director of K-12 Learning Services - Customer Service and Technical Support @ (May 2016 - April 2017)
- Director of Training, Quality, and Customer Satisfaction - North American Customer Support K-20 @ (January 2015 - April 2016)
- Associate Director of Training, QA, CSAT, Knowledge Management, and Website Design - HigherEducation @ (October 2013 - December 2014)
- Manager of Training and Content Management @ (August 2010 - September 2013)
- Project Manager, Trainer and Technical Writer @ (March 2010 - August 2010)
- Associate Project Manager, Trainer and Technical Writer @ (June 2007 - March 2010)
- Customer Technical Support Specialist @ (March 2006 - June 2007)
Ashley Thomas Education
- Purdue University
BA in Sociology (BA in Communication)
Ashley Thomas Skills
- Academic Publishing
- Analytical Skills
- Blended Learning
- Business Process Outsourcing (BPO)
- Business Relationship Management
- Business Transformation
- Contact Centers
- Content Development
- Content Management
- Content Strategy
- Critical Thinking
- Customer Advocacy
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Operations
- Customer Success
- Customer Support
- Customer-Focused Service
- Decision-Making
- E-Learning
- Educational Technology
- Executive Leadership
- Executive Management
- Instructional Design
- Leadership
- Leadership Development
- Learning Management
- Learning Management Systems
- Management
- Mentoring
- Process Improvement
- Product Strategy
- Program Management
- Project Management
- Publishing
- Quality Assurance
- Service Operations
- Social Media
- Staff Development
- Strategic Partnerships
- Strategic Planning
- Strategic Thinking
- Strategy
- Team Leadership
- Technical Support
- Technical Writing
- Textbooks
- Training
- Voice of the Customer
- CRM
- Coaching
- Public Speaking
- E Learning
- Research
- Customer Relationship Management Crm
- E Commerce
- Salesforce.com
- Data Analysis
- Executive Support
- Customer Insight
- Business Process Outsourcing Bpo
- Cross Functional Team Leadership
- Customer Relationship Management
- Business Process Outsourcing
Ashley Thomas Summary
- Ashley Thomas, based in Noblesville, IN, US, is currently a Vice President Client Success at Concentrix. Ashley Thomas brings experience from previous roles at Concentrix and Pearson. Ashley Thomas holds a BA in Sociology in BA in Communication @ Purdue University. With a robust skill set that includes Academic Publishing, Analytical Skills, Blended Learning, Business Process Outsourcing (BPO), Business Relationship Management and more. Ashley Thomas has 1 emails and 2 mobile phone numbers on RocketReach.
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