Supportwave Information

Supportwave is the IT skills partner built exclusively for MSPs. We work behind MSPs, never with their end customers, and we put that in writing: a non-solicit clause in every partner agreement. We provide white-label helpdesk, dedicated engineers and data center smart hands, with remote and onsite engineers in 30+ countries, covering every shift and time zone, 24/7. Our people work under your brand as an extension of your team, inside your PSA. You can take on more clients, extend your support hours and expand into new regions without the cost and headache of hiring, training and keeping technical staff. What we do for MSPs: White-Label Helpdesk 24/7 L1 to L3 support under your brand, inside ConnectWise, Autotask, HaloPSA or whichever PSA you run. AI triages and resolves routine tickets, and dedicated engineers handle the rest. Live in five days. Smart Hands & Onsite Field engineers for your clients' IT and telecom infrastructure, in data centers and other critical sites. 2-hour, 4-hour and next-business-day SLAs across the US, Europe, Australia, South Africa and beyond. Dedicated Engineers Pre-vetted, full-time IT engineers embedded in your team, on site or remote, in days rather than months. We handle sourcing, vetting, payroll and compliance. Want to take an engineer on permanently, or prefer to hire from the start? We recruit for you too. We are not an MSP, and we never compete with you for end customers. We sell no software, hardware, networking or cloud, and we have no products to push. We do one thing: supply the skilled IT talent and support capacity behind your business, wherever you and your clients are in the world. Think of us as the MSP's best friend. Backed by HTGF, Fuel Ventures and Big Sur Ventures. www.supportwave.com