SupportGenie Information

Tackle hardware support issues faster with our suite designed to significantly reduce the time it takes to resolve your customer’s problems. Communicate and troubleshoot hardware issues remotely in the field with a few taps on a smartphone and activate augmented reality to visually annotate markers onto physical objects that the end-user can see in real-time within their own environment. Combine augmented reality with artificial intelligence to reduce your customer response times by automating responses to common or redundant issues. Leverage the power of machine learning and computer vision and pre-screen trouble areas, further reducing the time needed for your customers to wait for your support specialist. Say goodbye to long wait times, frustrating phone calls, delayed e-mails, and complicated technical jargon. Our user-friendly tools make resolving hardware issues quick, simple, and stress-free. Better hardware support tools make better customer experiences! Need a custom approach to your support process? We have the expertise in building bespoke solutions to optimize your customer support workflow. Bring your brilliant ideas to us and revolutionize the way hardware support issues are resolved, together.