Healthcare IT Implementation Consultant @ Self-Employed (February 2017 - July 2018)
Senior Implementation Consultant @ (September 2017 - May 2018)
Senior Implementation Consultant @ (January 2016 - January 2017)
Healthcare IT Implementation Consultant @ (July 2013 - January 2016)
Physician Access and Documentation Supervisor @ (February 2013 - June 2013)
Implementation Supervisor - Emergency Department Management (EDM) @ (September 2012 - February 2013)
Application and Senior Specialist - Emergency Department Management @ (January 2011 - August 2012)
Program Coordinator @ (February 2010 - December 2010)
Steven Matos Education
Johnson & Wales University
BA (Management)
2004-2008
Steven Matos Skills
Strategic Services
Implementation Services
Business Process Improvement
Onboarding
Customer Relationship Management (CRM)
Business Analytics
Professional Services
Workforce Management
Project Delivery
Coaching
Performance Management
Remote Team Management
Service-Level Agreements (SLA)
Key Performance Indicators
Performance Metrics
Customer Experience
Key Metrics
Performance Improvement
Customer Success
Account Management
Software Implementation
Healthcare Information Technology
Software Documentation
EHR
Healthcare
Microsoft Excel
Electronic Medical Record (EMR)
Data Analysis
Healthcare Information Technology (HIT)
Public Speaking
Visio
Project Implementation
Leadership
Teamwork
Risk Assessment
Communication
Technical Communication
Management
Project Management
Healthcare Consulting
Documentation
Consulting
JIRA
Salesforce.com
Software as a Service (SaaS)
Management Experience
Analytical Skills
Business Analysis
Troubleshooting
Change Management
AI & Technology-Enabled Delivery
Artificial Intelligence (AI)
Customer Success & Outcomes Management
Director level
Innovation Management
Management Experience
Organizational Leadership
Portfolio Development
Professional Services Leadership
Revenue & Profit Growth
Strategic Planning
Strategy Implementation
Steven Matos Summary
Steven Matos, based in Los Angeles, CA, US, is currently a Director, Professional Services at Miro. Steven Matos brings experience from previous roles at Miro and ServiceTitan. Steven Matos holds a 2004 - 2008 BA in Management @ Johnson & Wales University. With a robust skill set that includes Strategic Services, Implementation Services, Business Process Improvement, Onboarding, Customer Relationship Management (CRM) and more. Steven Matos has 3 emails and 2 mobile phone numbers on RocketReach.
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