Steven Louden Email & Phone Number
SVP Global Client Service Delivery and Operations @ ePerformax Contact Centers & BPO
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Steven Louden Location
- Atlanta, GA, US
Steven Louden Work
- SVP Global Client Service Delivery and Operations @ (July 2018 - Present)
- BPO Vendor and TPRM Manager - Vendor Management and Governance @ (January 2018 - June 2018)
- Vice President Account Operations "Client Services" @ (December 2015 - January 2017)
- First Vice President Global Contact Center and BPO Operations @ SunTrust Bank | Truist (July 2012 - January 2015)
- VICE PRESIDENT - Global BPO Strategy and Service Delivery @ JPMorgan Chase & Co. | Washington Mutual | Providian Financial (October 2001 - July 2012)
- Customer Service Manager @ (January 1994 - January 2000)
- Training Instructor @ (August 1987 - June 1994)
Steven Louden Skills
- Account Management
- BPO
- Banking
- Business Analysis
- Business Development
- Business Planning
- Business Process
- Business Process Improvement
- Business Process Outsourcing (BPO)
- CRM
- Call Center
- Call Centers
- Change Management
- Coaching
- Contact Centers
- Credit Cards
- Cross-functional Team Leadership
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Executive Management
- Financial Services
- Leadership
- MIS
- Management
- Offshoring
- Operations Management
- Outsourcing
- P&L Management
- Performance Management
- Process Improvement
- Program Management
- Project Management
- Risk Management
- Service Delivery
- Start-ups
- Strategic Planning
- Strategic Sourcing
- Strategy
- Team Building
- Team Leadership
- Team Management
- Training
- Vendor Management
- Workforce Management
- Start Ups
- Collections
- Operations
- Business Process Outsourcing Bpo
- Cross Functional Team Leadership
- Offshore Operations
- Business Process Outsourcing
Steven Louden Summary
- Steven Louden, based in Atlanta, GA, US, is currently a SVP Global Client Service Delivery and Operations at ePerformax Contact Centers & BPO. Steven Louden brings experience from previous roles at Assurant, The Results Companies, SunTrust Bank | Truist and JPMorgan Chase & Co. | Washington Mutual | Providian Financial. With a robust skill set that includes Account Management, BPO, Banking, Business Analysis, Business Development and more. Steven Louden has 3 emails and 4 mobile phone numbers on RocketReach.
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