Steven Louden Email & Phone Number
VP Global Client Service Delivery and Operations @ ePerformax Contact Centers & BPO
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Steven Louden Location
- Atlanta, GA, US
Steven Louden Work
- 2018 -now VP Global Client Service Delivery and Operations @
- 2018 -2018 BPO Vendor and TPRM Manager - Vendor Management and Governance @
- 2015 -2017 Vice President Account Operations "Client Services" @
- 2012 -2015 First Vice President Global Contact Center and BPO Operations @ SunTrust Bank | Truist
- 2001 -2012 VICE PRESIDENT - Global BPO Strategy and Service Delivery @ JPMorgan Chase & Co. | Washington Mutual | Providian Financial
- 1994 -2000 Customer Service Manager @
- 1987 -1994 Training Instructor @
Steven Louden Skills
- Leadership
- Customer Experience
- Team Building
- BPO
- Banking
- Call Center
- Credit Cards
- Executive Management
- Account Management
- Customer Retention
- Start Ups
- Customer Satisfaction
- Business Development
- Business Analysis
- Collections
- Vendor Management
- Team Management
- Team Leadership
- Process Improvement
- Strategic Planning
- Offshoring
- Financial Services
- Workforce Management
- Strategy
- Operations
- Business Planning
- Operations Management
- Contact Centers
- Business Process Outsourcing Bpo
- Program Management
- Risk Management
- P&l Management
- Business Process
- Cross Functional Team Leadership
- Training
- Change Management
- Customer Service
- Business Process Improvement
- Management
- Project Management
- Coaching
- Outsourcing
- MIS
- Offshore Operations
- Call Centers
- Service Delivery
- CRM
- Performance Management
- Business Process Outsourcing
Steven Louden Summary
- Steven Louden, based in Atlanta, GA, US, is currently a VP Global Client Service Delivery and Operations at ePerformax Contact Centers & BPO. Steven Louden brings experience from previous roles at Assurant, The Results Companies, SunTrust Bank | Truist and JPMorgan Chase & Co. | Washington Mutual | Providian Financial. With a robust skill set that includes Leadership, Customer Experience, Team Building, BPO, Banking and more. Steven Louden has 2 emails and 4 mobile phone numbers on RocketReach.
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