Steven Coulthard Email & Phone Number
Head of Commercial Operations @ British Gas
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Steven Coulthard Location
- Stoke-on-Trent, England, GB
Steven Coulthard Work
- 2024 - now Head of Commercial Operations @
- 2021 - 2024 Head of Energy Customer Service UK (inc. Sales and Complaints and Social Media) @
- 2017 - 2021 Head Of Customer Service (Complaints) @
- 2014 - 2017 Service Excellence Manager - Business and Residential - Debt Operations @
- 2013 - 2014 Customer Service and Operations - Capability Manager @
- 2010 - 2013 NPS Manager - Commercial Operations Strategy @
- 2009 - 2010 Operations Manager - Commercial Delivery @
- 2007 - 2009 Team Manager Coach @
Steven Coulthard Education
- Birkbeck, University of London
Mini (MBA) - People / Leadership / Strategy / Marketing and Finance (Mini MBA)
2015 - 2016 - Kingsway High School
Mathematics NVQ Level 3
1995 - 2000 - Kingsway High School
GCSE - C+ (English, Business, R.E, Sports Science)
1995 - 2000
Steven Coulthard Skills
- Team Building
- Contact Center Operations
- Performance Improvement
- Commercial Management
- Analytical Skills
- Social Media Marketing
- Culture Change
- People Development
- Soft Skills
- Organizational Effectiveness
- Customer Service Management
- Talent Management
- Problem Solving
- Organizational Design
- Peer Relationships
- Supplier Relationship Management
- Staffing Plans
- Resiliency
- Strategic Thinking
- Social Media
- Continuous Improvement
- Employee Engagement
- Communication
- Leadership
- Customer Acquisition
- Sales Management
- People Management
- Business Continuity
- Customer Insight
- Strategy
- Operational Strategy
- Sales
- Customer Experience
- Customer Service
- Team Leadership
- Strategic Leadership
- Six Sigma
- Project Management
- Stakeholder Engagement
- Stakeholder Management
- Senior Stakeholder Management
- Presentations
- Coaching
- Performance Measurement
- Change Management
- Internal & External Communications
- Project Planning
- Customer Analysis
- Credit
- Collections
- Telecommunications
- Customer Retention
- Strategic Planning
- Team Management
- Management
- Call Centers
- Outsourcing
- Performance Management
- Contact Centers
- Internal And External Communications
Steven Coulthard Summary
- Steven Coulthard, based in Stoke-on-Trent, England, GB, is currently a Head of Commercial Operations at British Gas. Steven Coulthard brings experience from previous roles at British Gas and Vodafone UK. Steven Coulthard holds a 2015 - 2016 Mini (MBA) - People / Leadership / Strategy / Marketing and Finance in Mini MBA @ Birkbeck, University of London. With a robust skill set that includes Team Building, Contact Center Operations, Performance Improvement, Commercial Management, Analytical Skills and more. Steven Coulthard has 3 emails on RocketReach.
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